Key Responsibilities

Breakdown & Preventive Maintenance: Own end-to-end breakdown response and resolution for automation systems across all deployment sites. Design, implement, and monitor preventive maintenance schedules to minimize unplanned downtime.

Reliability Metrics: Track, analyze, and improve MTTR (Mean Time to Repair) and MTBF (Mean Time Between Failures) across facilities. Maintain uptime dashboards and drive root-cause analysis for recurring failures.

Spare Parts Planning & Management: Develop and manage a spare parts planning strategy, inventory norms, and replenishment cycles across PAN India locations to ensure critical spares are available when needed.

Team Leadership: Lead and manage a distributed maintenance team of 20+ personnel located across multiple automation sites nationally. Build site-level leadership capability, ensure consistent maintenance standards, and drive a strong safety and ownership culture.

Stakeholder Coordination: Work closely with internal stakeholders including Operations, Technology, Capacity Planning, and Real Estate teams to align maintenance planning with operational requirements and facility expansion timelines.

Vendor Management: Manage relationships with automation OEMs and third-party maintenance vendors. Negotiate and enforce SLAs, monitor vendor performance, and drive accountability on response times, spare lead times, and service quality.

Reporting & Governance:



Prepare and present maintenance performance reports, cost analyses, and improvement plans to senior management on a periodic basis.

Required Qualifications & Experience

- Bachelor's degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering (preferred) • 812 years of experience in automation maintenance, industrial maintenance, or plant reliability engineering, in logistics, manufacturing, warehousing, or FMCG environments
- Demonstrated experience managing preventive maintenance programs and improving MTTR/MTBF at scale
- Experience managing spare parts planning, inventory control, and procurement coordination • Prior experience leading large, geographically distributed maintenance teams • Experience managing OEM and third-party vendor relationships, including SLA negotiation and enforcement

Skills & Competencies

- Strong technical understanding of mechanical, electrical, and PLC-driven automation systems • Working knowledge of conveyor and sortation systems (cross-belt sorters, bag sorters, PTL, DWS, 3D sortation) preferred
- Strong analytical ability to interpret maintenance and reliability data
- Excellent stakeholder management and cross-functional coordination skills
- Robust people management skills with the ability to lead through site-level teams • Willingness to travel extensively across India

📌 Senior Manager - Automation Maintenance (Gurugram)
🏢 Delhivery
📍 Gurugram