1. End-to-End Primary Order Processing

- Manage end-to-end primary order processing from order receipt to successful fulfillment.
- Verify order details, pricing, stock availability, and required documentation before processing.
- Coordinate with internal teams to ensure timely order punching, billing, and dispatch.
- Monitor pending orders and proactively follow up to ensure timely closure.
- Maintain accurate records of primary orders and related documentation.

1. Distributor Coordination & Management

- Coordinate regularly with distributors for order processing, stock requirements, payment-related information, and operational queries.
- Ensure timely communication with distributors regarding order status, dispatches, claims, and other requirements.
- Resolve distributor queries by coordinating with the concerned internal departments.
- Maintain effective distributor relationships and ensure smooth day-to-day operations.

1. Warehouse Coordination & Dispatch Tracking

- Coordinate with warehouse teams for order processing, material availability, billing, and dispatch.
- Track dispatch status and ensure timely movement of material to distributors.
- Follow up on pending and delayed dispatches and communicate the status to the concerned teams/distributors.
- Maintain proper dispatch records and ensure timely confirmation of material delivery.

1. Claim Management

- Manage distributor claims from receipt to final resolution.
- Coordinate with distributors for submission of complete claim documents and supporting details.
- Verify claim documents, invoices, supporting proofs, and eligibility as per company policies.
- Coordinate with internal teams for claim verification, approval, processing, and closure.




- Maintain proper claim records and monitor pending claims to ensure timely resolution.

1. Claim Coordination & Documentation

- Ensure accurate documentation and systematic record-keeping for all distributor claims.
- Identify discrepancies or missing information and coordinate with the concerned distributor/internal team for correction.
- Follow up on claims until final settlement and maintain an updated claim tracker.
- Ensure compliance with the defined claim process and timelines.

1. Internal Team Coordination & Order Fulfillment

- Coordinate with Sales, Warehouse, Accounts, Logistics, and other internal teams to ensure smooth order-to-delivery execution.
- Follow up with concerned teams until the order, dispatch, claim, or distributor requirement is completely fulfilled.
- Escalate operational issues and pending matters to the appropriate authority for timely resolution.
- Ensure effective communication between distributors and internal departments.

1. MIS, Excel & Reporting

- Prepare and maintain monthly MIS reports related to orders, dispatches, claims, and distributor activities.
- Maintain accurate trackers for pending orders, dispatch status, claims, and other operational activities.
- Utilize MS Excel skills for data analysis, reconciliation, tracking, and reporting.
- Ensure accuracy and timely submission of reports to management.

1. Email Communication & Documentation

- Draft qualified and effective emails for distributors, warehouse teams, sales teams, accounts, logistics, and management.

Key Performance Focus Accuracy | Timely Order Processing | Distributor Satisfaction | Dispatch Tracking | Claim Closure | Effective Internal Coordination | MIS Accuracy | Professional Communication | Timely Follow-up

Pay: ₹420,000.00 - ₹480,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Senior Executive – Order Management & Claims (Mumbai)
🏢 Ccigmaa Lifestyles
📍 Mumbai