Role & responsibilities

- Act as the daily point of contact for key clients, handling service requests, order updates, and general communication.
- Coordinate print and marketing support jobs from order receipt through production to final delivery, ensuring timelines, specifications, and quality standards are met.
- Liaise with internal teams including production, procurement, logistics, quality, inventory, and finance to align deliverables with client requirements.
- Track job progress and proactively communicate any delays, changes, or issues to clients and internal stakeholders.
- Maintain accurate documentation of client communications, job status, delivery confirmations, and post-delivery feedback.




- Address client concerns promptly and escalate complex or critical issues to the Key Account Manager when required.
- Prepare and share daily and weekly MIS reports covering job status, billing, deliveries, and client feedback.
- Support quality control checks to ensure final outputs meet agreed client specifications before dispatch.
- Coordinate with inventory and warehouse teams to support stock availability for recurring or key clients.
- Assist the finance team with invoicing, billing coordination, and resolution of discrepancies.

📌 Senior Executive (Udupi)
🏢 Manipal Technologies
📍 Udupi