: Key Responsibilities

- Develop Training Materials: Design, create, and maintain training manuals, presentations, process guides, and other instructional content aligned with company processes, policies, and business objectives.
- Conduct Training Sessions: Facilitate engaging classroom, virtual, and hands-on training programs for recent hires and existing employees to ensure effective knowledge transfer and skill development.
- Deliver Voice, Accent & Communication Training: Conduct voice and accent training sessions focused on pronunciation, articulation, intonation, grammar, active listening, and professional communication skills to meet client and business expectations.
- Facilitate UK Culture & Customer Service Training: Train employees on UK culture, workplace etiquette, customer behavior, regional nuances, and cultural sensitivity to enhance customer engagement and service excellence.
- Evaluate Employee Performance: Assess trainee understanding, knowledge retention, and application through assessments, quizzes, call evaluations, practical demonstrations, and feedback sessions.
- Monitor Process Adherence: Observe employee performance and adherence to established processes,



identifying knowledge gaps and areas requiring additional coaching or reinforcement.
- Update and Optimize Training Content: Regularly review and enhance training materials to reflect process updates, policy changes, quality requirements, and industry best practices.
- Support Process Improvements: Collaborate with process owners, operations teams, and stakeholders to identify operational inefficiencies and recommend training interventions that improve productivity and performance.
- Generate Reports and Insights: Track training effectiveness, employee progress, certification status, and performance metrics, providing actionable insights and recommendations to management.
- Mentor and Coach Employees: Provide ongoing one-on-one coaching, mentoring, and performance support to help employees improve skills, increase confidence, and successfully adopt processes and best practices.

Responsibilities: They manage office systems, coordinate schedules, provide administrative support, supervise staff, prepare reports, implement policies, and maintain effective communication within the organization

Qualifications: Graduate with 2 Years

📌 Senior Executive (Pune)
🏢 EXL Service
📍 Pune