Key Responsibilities

- Monitor network devices and services using NMS tools.
- Perform first-level troubleshooting of network incidents and alerts.
- Manage and respond to tickets within defined SLAs.
- Monitor WAN links, internet circuits, VPNs, and network connectivity.
- Escalate complex issues to L2/L3 teams as required.
- Perform health checks and routine network monitoring activities.
- Maintain incident logs and update ticketing systems.
- Coordinate with ISPs and vendors for link outages and service issues.
- Support firewall, switch, router, and wireless infrastructure monitoring.
- Prepare daily, weekly, and monthly operational reports.
- Participate in shift-based operations and on-call support when required.
- Follow ITIL processes for Incident, Problem, and Change Management.

Technical Skills
- Basic knowledge of TCP/IP, DNS, DHCP, VLAN, STP, and Routing Protocols.
- Basic understanding of Cisco, Aruba, Juniper, Fortinet, Palo Alto, or similar networking products.




- Knowledge of network monitoring tools such as SolarWinds, PRTG, ManageEngine, or LogicMonitor.
- Understanding of VPN, WAN, LAN, and Wireless technologies.
- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
- Basic knowledge of network security concepts.

Educational Qualification
- Bachelor's Degree/Diploma in Computer Science, IT, Electronics, or a related field.
- CCNA certification (preferred).

Soft Skills
- Good communication and troubleshooting skills.
- Ability to work in a 24x7 shift environment.
- Robust analytical and problem-solving abilities.
- Team player with a customer-focused approach.

Key Performance Indicators (KPIs)
- SLA adherence.
- Incident response and resolution time.
- Ticket closure efficiency.
- Network availability and uptime support.
- Quality of documentation and reporting.

📌 SENIOR ENGINEER - Network Management (Hyderabad)
🏢 Happiest Minds Technologies
📍 Hyderabad