1. Role Purpose This role will be responsible for providing exceptional after-sales service to all customers.
Responsibilities
- Maintain accurate documentation of service transactions and customer interactions
- Resolve customer complaints regarding after-sales service issues
- Provide technical assistance and support to customers
- Coordinate service requests and manage service delivery timelines
- Communicate effectively with customers to understand their needs and requirements
- Collaborate with internal teams to ensure timely and effective service delivery
- Identify opportunities for service improvements
Qualifications
- Bachelor's degree in Mechanical or Instrumentation
- Experience: 2 - 5 Yrs
Key Skills
- Problem-solving and decision-making abilities
- Communication and interpersonal skills
- Proficiency in customer service software and CRM systems
- Ability to work independently and as part of a team
Job Details
- Job Type: Full time
- Job Opening Name: Senior Engineer - Instrumentation/ Mechanical
- State: Maharashtra
- Country: India
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