– Senior Customer Relationship Manager (Sr. CRM)

Industry: Jewellery

Experience: 8 Years

Department: Customer Relationship / Sales

Job Responsibilities

- Build and maintain good relationships with jewellery customers.
- Speak with customers regularly over the phone and understand their requirements.
- Handle and resolve customer queries and order-related issues quickly.
- Provide customers with order status and delivery updates.
- Follow up with customers for pending orders and requirements.
- Coordinate with internal teams for order processing, jewellery delivery, and stock availability.
- Keep customers updated about new jewellery products and collections.
- Upsell and cross-sell jewellery products to existing customers.
- Maintain customer information and order details in the CRM system.
- Understand individual customer needs and provide suitable jewellery solutions.
- Conduct regular follow-ups to increase customer satisfaction and sales.




- Maintain valuable knowledge of jewellery products, stock, orders, and market competition.
- Speak with customers on phone & resolve orders query, give delivery status, follow orders & stock.

Requirements
- Bachelor's degree in any field.
- Minimum 8 years of experience in CRM / Customer Service / Sales, preferably in the jewellery industry.
- Excellent communication and interpersonal skills.
- Comfortable speaking with customers on the phone.
- Good follow-up and problem-solving skills.
- Basic knowledge of MS Office / Microsoft Excel.
- Good jewellery product knowledge.
- Ability to coordinate with multiple departments and manage customer requirements.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Senior Customer Relationship Manager (Sr. CRM) (Mumbai)
🏢 Arya Gold
📍 Mumbai