Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen''s Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a products lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.

We are seeking a Manage r , Strategic Planning Operations , t o join the Cent e r for Observational Research (CfOR) . This role will work with other Amgen functional teams to oversee and drive execution of CfORs operational projects and non-interventional studies ensuring timely completion within budget and at the highest quality with compliance . This role requires robust project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR-wide initiatives.

Key Responsibilities

- Support end-to-end operational workflows / automate tools and standardise process maps / SOPs to improve efficiency in CfOR operational process such as budget management , contracting, dashboard management and project management / PMO office.
- Driving AI-enabled operational transformation to enhance efficiency in compliance process , budget tracking, and decision-making across global CfOR p rograms
- P roject management including project planning, governance tracking, milestone management, Vendor onboarding, risk/issue tracking, and stakeholder reporting
- SharePoint management experience in content governance to enable effective collaboration and efficient document control.
- Knowledge management / training capabilities - Design,



track knowledge-sharing metrics and drive team engagement with continuous learning frameworks.

Operational Excellence Process Optimization:

- Automate / standardize end-to-end workflows process maps to improve efficiency in CFOR operational process
- Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy, timely reporting, and adherence to regulatory , compliance and organizational requirements.
- Ensure quality, compliance, and alignment with global operational standards
- Robust experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control

AI Digital Enablement:

- Applied generative AI tools to improve productivity in documentation and operations
- Identif y automation opportunities to reduce manual effort and standardize workflows
- Creating dashboards of operational processes
- Drove adoption and migration of digital tools (Smartsheet, MS tools, Teams, SharePoint, Miro , lucid ) for collaboration and tracking
- Develop apps/ AI chatbots / migrate available processes to new technology / tools based on organizational requirements

Project Management Office

- Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting , ensuring timely delivery, quality, and alignment with business priorities.
- Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration,



and operational efficiency and improve project visibility and execution tracking.

Data, Reporting Dashboarding:

- Developed and maintained operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource utilization , and key KPIs
- Delivered actionable insights through data analysis and reporting to support leadership decision-making

Financial Resource Management:

- Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan
- Supported budget planning and resource management across programs

Basic Qualifications:

- Bachelors degree with 10 + years of Clinical / Scientific Operations experience OR
- Masters degree and 6 + years of Scientific or Operations experience
- Pharma/ Healthcare degree with application of technology/ AI knowledge expertise , advanced excel knowledge, dashboard creation for reporting, and decision support.

Preferred Qualifications/ Skills :

- Minimum of 8 years of project management experience, with + 5 years in pharma/biotech and cross-functional environments
- Hands-on experience with budgeting , contracting, PMO office , and working in regulated document management systems
- Driv e AI-enabled operational transformation to enhance efficiency in CFoR operational process
- Demonstrated proficiency adaptability with related software tools ( ChatGPT, Copilot, Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.)
- Quick learner with strong analytical skills and adaptability to new tools and concepts
- Demonstrates autonomy and reliability in managing tasks and contributing to team goals
- Highly organized, with the ability to prioritize and deliver on projects independently or collaboratively
- Effective communicator with strong written, verbal, and presentation abilities
- Builds positive relationships and fosters collaboration with a proactive, can-do attitude
- Familiarity with drug commercialization business practices

📌 Senior Associate, Strategic Planning & Operations (Hyderabad)
🏢 Amgen
📍 Hyderabad