Job Role: Senior Application Support Engineer (.NET Technologies)

Job Location: Bangalore, Hyderabad, Pune

Work Mode: (Hybrid) Experience: 8+ Years About the Role

We are seeking highly motivated and technically proficient Application Support Engineers to join our AMS (Application Management Services) team. The ideal candidate will have strong experience in C#, .NET technologies, Web Services, SQL Databases, and VBA development/support. The role requires working in a dynamic production support environment with defined SLAs, ensuring application stability, incident resolution, root cause analysis, and continuous service improvement.

The successful candidate should be adaptable, customer-focused, and capable of performing under pressure while managing multiple priorities in a business-critical workplace. Key Responsibilities

Application Support & Maintenance

Provide L2/L3/L4 support for business-critical applications in accordance with agreed SLAs.

Monitor application performance and promptly resolve incidents, service requests, and production issues.

Analyze and troubleshoot complex technical problems across applications, databases, and integrations.

Coordinate with business users, development teams, infrastructure teams, and vendors for issue resolution.

Perform root cause analysis (RCA) and implement preventive measures to minimize recurring incidents.

Manage application deployments, patching, configuration changes, and release support activities.

Technical Development & Enhancements

Develop and maintain applications using C# and .NET technologies.

Create and consume Web Services (REST/SOAP APIs) and troubleshoot integration-related issues.

Design, optimize, and maintain SQL Server databases, queries, stored procedures, and scripts.

Maintain and support VBA-based solutions and automations used by business teams.

Implement minor enhancements, bug fixes, and process improvements to improve application performance and user experience. SLA & Operational Excellence





Ensure adherence to Incident, Problem, and Change Management processes.

Meet defined SLA and KPI targets for incident response and resolution.

Participate in on-call support, planned maintenance, and production releases as required.

Create and maintain technical documentation, knowledge articles, and operational procedures.

Proactively identify opportunities to improve system stability, automation, and operational efficiency.

Required Technical

Skills

Mandatory Skills

Strong hands-on experience with C# and .NET Framework / .NET Core

Experience with ASP.NET, MVC, Web APIs, and Web Services (REST/SOAP)

Strong knowledge of Microsoft SQL Server

SQL Queries

Stored Procedures

Performance Tuning

Database Troubleshooting

Experience with VBA development and support

Understanding of application integration architectures

Experience in troubleshooting production incidents and application issues Preferred Skills

Experience with Azure or cloud platforms

Knowledge of IIS administration and application hosting

Familiarity with DevOps tools, CI/CD pipelines, and version control systems (Git, Azure DevOps)

Understanding of ITIL processes and AMS delivery models

Experience with monitoring and ticketing tools such as ServiceNow, Jira, etc.

Required

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

8+ years of experience in Application Support, Development, or AMS environments.

Proven experience supporting enterprise applications in production environments. Soft Skills & Competencies

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Ability to work effectively under pressure and manage critical incidents.

Strong ownership mindset with a customer-centric approach.

Ability to prioritize workload in a fast-paced operational environment.

Self-driven, proactive, and adaptable team player.

Willingness to work in rotational shifts and on-call support models if required.

📌 Senior Application Support Engineer (.NET Technologies) (Hyderabad)
🏢 Tekskills
📍 Hyderabad