Overview The Service Assurance L2 Engineer provides advanced operational support for enterprise and Managed SD-WAN services. The role focuses on incident triage, fault isolation, and service restoration across routing, switching, SD-WAN, and security platforms, ensuring SLA adherence and service stability. L2 engineers own incidents escalated from L1 and work closely with L3, Engineering, vendors, and carriers to restore services efficiently.

Responsibilities Incident Management & Operations

Perform advanced incident triage and troubleshooting for network and SD-WAN services

Own incidents from L1 escalation to resolution or L3 handoff

Monitor and correlate alarms using NMS/EMS/OSS tools

Ensure timely customer and stakeholder communication per Service Assurance standards

Technical Troubleshooting Troubleshoot LAN/WAN, MPLS, BGP, IGP, QoS, L2/L3 VPNs

Support SD-WAN overlay and underlay troubleshooting (VeloCloud)

Troubleshoot firewall and security policies on:

Palo Alto

Fortinet

Validate and test circuits

Ethernet, DIA, MPLS, Broadband, LTE





Access and troubleshoot Cisco and Juniper routers/switches Escalation & Coordination Participate in technical bridges and vendor escalations

Provide clear technical handover to L3 for complex issues

Validate service restoration and perform post-fix checks Requirements Technical Skills & Requirements

Robust experience in Service Assurance / NOC operations

Hands-on experience with:

Cisco & Juniper routing and switching

VMware VeloCloud SD-WAN

Palo Alto and Fortinet firewalls

Solid understanding of

MPLS, BGP, OSPF/IS-IS, QoS

Experience with incident, change, and problem management tools

Basic scripting or automation knowledge - advantage

Professional Skills Strong communication and coordination skills

Ability to work under pressure in high-severity incidents

Detail-oriented with strong documentation practices

Team player with process discipline Education & Certifications Bachelor’s degree in Engineering / IT / ECE, or equivalent

CCNP / equivalent - mandatory

PCNSA / NSE / equivalent - preferred Work Schedule 24x7 shift operations, including nights, weekends, and holidays

📌 SDWAN Service AssuranceEngineer (Telangana)
🏢 Prodapt
📍 Telangana