Overview The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability. L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.

Responsibilities Major Incident & Advanced Troubleshooting

Lead major incident bridges and act as technical authority

Perform deep-dive troubleshooting across:

Cisco & Juniper routing/MPLS backbone

VeloCloud SD-WAN control and data plane

Palo Alto and Fortinet firewall policies and integrations

Drive incidents to permanent resolution, not just restoration

Root Cause & Problem Management Produce detailed Root Cause Analysis (RCA)

Identify recurring issues and systemic gaps

Recommend and implement preventive and optimization actions Engineering & Optimization Support Support network optimization, performance tuning, and capacity planning

Enhance monitoring, alerting, and automation

Define and maintain SOPs, runbooks,



and best practices Collaboration & Leadership Work closely with Engineering / Vendors / Carriers

Mentor L1 and L2 engineers

Support large-scale deployments, migrations, and SD-WAN transformations Requirements Technical Skills & Requirements

Expert-level knowledge of:

Cisco & Juniper routing, MPLS, BGP, IGP, QoS

VMware VeloCloud SD-WAN architecture

Palo Alto & Fortinet NGFW

Strong understanding of SASE, Zscaler, and cloud integrations - desirable

Advanced troubleshooting across core, edge, and underlay networks

Automation and scripting (Python, APIs, Ansible) - strong advantage

Skilled Skills Strong leadership during high-impact outages

Excellent customer and stakeholder communication

Strong analytical, documentation, and presentation skills

Ability to influence decisions across teams Education & Certifications Bachelor’s degree in Engineering / IT / ECE, or equivalent

CCNP / JNCIP - mandatory

PCNSE / NSE / VeloCloud / SD-WAN certifications - preferred Work Schedule 24x7 shift operations, on-call support for major incidents

📌 SDWAN Service Assurance/3 Engineer (Telangana)
🏢 Prodapt
📍 Telangana