- 7) Hands on working experience of End User Computing/Desktop Support (Windows & MAC ) SCCM, Basic Understanding of Windows Server Environme
- nt.Good Understanding of ITSM proc
- essResponsible for leading the technical team, and responsible for the quality of its technical deliverables per ITIL (incidents, SR, CR et
- c.)Escalation for End user computing issues and complains received from business use
- rs.Partner with internal and external stakeholders by having periodic reviews of overall end user computing service delive
- ry.Effort analysis, work allocation, resource planning and optimizati
- on.Preparation of daily/weekly/monthly reports (internal and to clie
- nt)Infra Implementation and Rollout - MECM + Trellix ePO + Intel
EMA
Good-to-
Have
- Good understanding of IT infrastructure tools like Intune, EMA
, MDM- Vulnerability manag ement- Hands-on experience in Powershell scri pting- Hands-on experience in WDS, managin g PXE- Proactive monitoring and solid follow-up practices to ensure overall compl iance- Hands-on experience in Intune / Auto
Pilot- Understanding on latest technologies and their applica tions- Motivational behavior among team is apprec iated- Ready to accept new changes in process or pr o ject-
Responsibility of / Expectations from th e Role
1 Should be able to perform day to day operation work, Release and Change r equests
2 Automation ce ntractic
3 Proactive approach to bring upcoming t echnology
4 Learning attitude and self motivated
5 Ensuring all compliance parameters viz. patching, application, client health etc.