Role Overview Zensar is seeking an experienced SAP FICO Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement in a SLA‑driven, ITIL‑based support environment .

Responsibilities Key Responsibilities AMS Support & Incident Management

- Provide L2/L3 production support for SAP FI and CO modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Proactively reduce recurring finance‑related incidents

Enhancements & Change Requests

- Handle minor enhancements and configuration changes in FI/CO
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing

Business & Client Interaction

- Act as functional SPOC for FICO AMS support
- Interact with finance users across US / EU / APAC regions
- Participate in AMS governance calls, SLA reviews, and status reporting

Testing & Documentation

- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities

Integration Support

- Handle FICO integration issues with:
- MM (GR/IR, vendor accounting)
- SD (billing, revenue posting, credit management)
- Asset Accounting & Controlling objects

Qualifications Required Skills SAP FI

- GL, AP, AR
- Asset Accounting
- Bank Accounting & Payment programs
- Month‑end and Year‑end closing activities

SAP CO

- Cost Center Accounting
- Internal Orders
- Basic exposure to COPA
- Cost allocations and settlements

AMS / Support

- 2-4+ years of AMS / production support experience
- Strong knowledge of ITIL processes, SLAs, incident & problem management
- Experience with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)





- Exposure to S/4HANA Finance support
- Experience handling audit, compliance, and SOX‑related issues
- Client‑facing coordination & governance exposure
- SAP FI or CO certification (good to have)

Soft Skills

- Strong analytical and troubleshooting abilities
- Confident client & stakeholder communication
- Ability to work under pressure in AMS environments
- Excellent documentation and reporting discipline

Key Deliverables (Zensar Expectations)

- ≥95% SLA & KPI adherence
- Reduction in recurring finance incidents
- High CSAT (Customer Satisfaction Score)
- Audit‑ready documentation and compliance

About Us At Zensar, we’re “experience-led everything” . We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures . Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client

- a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus .

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment chance (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

📌 SAP FICO (Hyderabad)
🏢 Zensar Technologies
📍 Hyderabad