SAP BTP Integration Suite Support Consultant [6-8 Years]

Location: Pune / Bangalore / Hyderabad

Role Overview

We are looking for experienced SAP BTP Integration Suite Support Consultants to provide post-go-live AMS support for SAP BTP Integration Suite across multiple partner and enterprise systems. The role will focus on interface monitoring, incident resolution, troubleshooting, root-cause analysis, message reprocessing, and integration support in a 24x7 follow-the-sun model.

Key Responsibilities

Monitor and support SAP BTP Integration Suite interfaces and iFlows.

Analyze and resolve integration failures, interface errors, and failed messages.

Perform message reprocessing and routine incident resolution.

Troubleshoot integration issues across multiple partner systems.

Perform root-cause analysis for complex integration issues.

Develop/fix custom adapters, scripts, and integration components where required.

Investigate integration performance issues and provide corrective actions.

Support interface monitoring strategy, escalation management, and runbook governance.

Work closely with L2/L3 teams and application owners for complex issue resolution.

Maintain and enhance integration support runbooks and operational documentation.





Participate in 24x7 shift-based support and follow-the-sun handover.

Support hypercare activities during the initial post-go-live period.

Technology / Application Landscape The support team will work across the following technology clusters:

SalesForce & ECom

RSS2 (Nexus) & BOSS

PRMS & TICKETTAB

FI (Finance) & IBP

Tab, OneOS, CZARLITE, AST, STREAM and other systems

Required Skills

Robust hands-on experience with SAP BTP Integration Suite.

Good understanding of integration flows, interface monitoring and troubleshooting.

Experience in incident, problem and change management in an AMS environment.

Strong knowledge of message processing, error handling and reprocessing.

Experience with adapters, scripts and custom integration components.

Strong analytical and root-cause analysis skills.

Ability to work with multiple enterprise/partner systems and integration landscapes.

Experience working in a 24x7 production support environment.

Good communication and stakeholder-management skills.

Ability to work independently and coordinate with distributed support teams.

Expert / L3 Profile – Additional Requirements

📌 SAP BTP Integration Suite Support Consultant (Pune)
🏢 GyanSys
📍 Pune