Role Overview

We are looking for a hands-on Salesforce Engineering Manager / Tech Delivery Manager with strong Salesforce expertise who can code when needed, lead delivery, and manage enterprise client expectations .

This role is ideal for someone who thrives in a player-coach model —driving architecture and delivery while actively contributing to solution design, troubleshooting, and critical development.

Key Responsibilities

1. Hands-on Technical Leadership

- Actively contribute to solution design, code reviews, and complex development (Apex, LWC)
- Troubleshoot critical production issues and provide quick resolutions
- Ensure adherence to coding standards, performance optimization, and best practices

2. Delivery Ownership (End-to-End)

- Own sprint planning, backlog grooming, and execution tracking
- Manage day-to-day delivery for enterprise Salesforce projects
- Ensure predictable delivery with high quality and minimal defect leakage

3. Client Interaction & Execution

- Work closely with enterprise customers on requirements, demos, and solution walkthroughs
- Translate business requirements into technical tasks and actionable user stories
- Provide regular updates, manage expectations, and handle escalations

4. Solutioning & Architecture (Practical)

- Design scalable solutions across:
- Sales Cloud, Service Cloud, Experience Cloud, Agentforce
- Exposure to CPQ, FSL, Data Cloud preferred
- Define integration approaches (REST/SOAP, middleware)
- Ensure optimal data model, security, and performance design

5. Agile Delivery & Governance

- Run Agile ceremonies (daily stand-ups,



sprint reviews, retrospectives)
- Track KPIs like velocity, burndown, and defect metrics
- Drive continuous improvement in delivery processes

6. Team Mentoring (Working Manager)

- Mentor developers through pair programming, code walkthroughs, and design guidance
- Support onboarding and upskilling of team members
- Act as the first level of technical escalation within the team

Required Skills & Experience

- 10–14 years of IT experience with 5–8 years in Salesforce hands-on development
- Strong expertise in:
- Apex, LWC, Lightning Components
- Salesforce configuration & customization
- Integration patterns (REST/SOAP APIs)
- Solid experience with:
- Sales Cloud, Service Cloud, Experience Cloud
- Exposure to Agentforce, Data Cloud is a plus
- Solid debugging, problem-solving, and performance tuning skills
- Experience in CI/CD tools, Git, DevOps processes

What Makes You a Fit for CriticalRiver

- Comfortable being hands-on while managing delivery
- Strong ownership mindset with a customer-first approach
- Ability to work in a fast-paced, multi-project environment
- Proven experience working with enterprise/global clients

Preferred Qualifications

- Salesforce certifications (PD2 / Architect track preferred)
- Experience with AI capabilities in Salesforce (Einstein, Agentforce)
- Exposure to pre-sales, estimations, and solution proposals

Success Metrics

- Sprint predictability and on-time delivery
- Code quality and reduced defect leakage
- Customer satisfaction and stakeholder feedback
- Team productivity and technical growth

📌 Salesforce Technical Manager (Hyderabad)
🏢 CriticalRiver
📍 Hyderabad