About The Company ThreatXIntel is a leading provider of innovative cybersecurity solutions dedicated to protecting organizations from evolving digital threats. With a focus on advanced threat detection, incident response, and comprehensive security management, ThreatXIntel empowers businesses to operate securely and confidently in a rapidly changing digital landscape.

Our commitment to excellence, cutting-edge technology, and customer-centric approach has established us as a trusted partner for organizations across various industries worldwide. We foster a dynamic and inclusive work environment that encourages continuous learning, collaboration, and professional growth.

About The Role We are seeking an experienced Salesforce Commerce Cloud L2 Support Engineer to join our team on a freelance/contract basis. The ideal candidate will play a vital role in maintaining the stability and performance of our Salesforce Commerce Cloud applications.

This role involves providing second-level support for production environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure seamless eCommerce operations. The candidate should possess strong technical expertise in SFCC, incident management, and application monitoring, along with excellent problem-solving skills. The position offers an opportunity to work in a fast-paced environment, supporting critical business functions, and contributing to the continuous improvement of our eCommerce platform.

Qualifications The ideal candidate should have a proven track record in supporting Salesforce Commerce Cloud applications,



with hands-on experience in a production support environment. A solid understanding of incident management processes, ITSM tools, and troubleshooting methodologies is essential.

Familiarity with PWA architecture, Vercel support, and monitoring tools like Splunk will be advantageous. Candidates should demonstrate robust communication skills, the ability to work independently, and a proactive approach to issue resolution. Relevant certifications or training in Salesforce Commerce Cloud, ITSM, or related fields are a plus.

Responsibilities

- Provide second-level (L2) production support for Salesforce Commerce Cloud applications, ensuring high availability and performance.
- Handle incident triage, investigation, resolution, and escalation processes using ITSM tools such as ServiceNow or SNOW.
- Analyze and troubleshoot issues across SFCC, PWA, and related commerce applications to identify root causes.
- Raise and track JIRA tickets for L3 teams when deeper technical fixes or code changes are required.
- Debug application and code-level issues, supporting the team in troubleshooting complex problems.
- Monitor application logs, errors, and alerts using tools such as Splunk to proactively identify issues.




- Collaborate effectively with L3 development teams, business users, and support teams to ensure timely resolution of incidents.
- Support Vercel PWA L2 activities, including troubleshooting and issue resolution within the scope of PWA architecture.
- Maintain comprehensive incident documentation, RCA notes, and update support knowledge bases regularly.

Benefits As part of ThreatXIntel, you will have access to a range of benefits designed to support your professional growth and well-being. We offer flexible working arrangements to accommodate your lifestyle, along with opportunities for continuous learning through training and certifications. You will be part of a cooperative environment that values innovation, initiative, and diversity. Our competitive compensation package reflects our commitment to attracting and retaining top talent. Additionally, you will gain valuable experience working with cutting-edge cybersecurity and eCommerce support technologies in a dynamic setting.

Equal Opportunity

ThreatXIntel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to innovate and serve our clients effectively. All qualified applicants will receive consideration for employment without regard to any protected status.

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