The position is responsible for ensuring successful knowledge and information dissemination to all the stakeholders of the branch, special focus to the Sales team, telemarketing team, OPCs and channel partners.
: Learning & Development
- Identifying training needs for all branch employees – new and old in the system, in conjunction with line/functional managers.
- Conducting Inductions for Sales, Marketing, Chanel Partners & other staffs.
- Handholding new employees and organizing On the Job Training.
- Ensuring Current employees achieve their base line performance.
- Co-ordinate with the L&D; team in the process of designing and implementing appropriate training modules by ensuring relevant content / subject matter goes into content Building
- Help the HR team SPOC in planning, scheduling and conducting training and development programs for the targeted audience in line with the branch Needs
- Manage Training calendar for all stake holders and ensuring maximum participation from the training audience pool
- Undertaking Performance improvement initiatives along in conjunction with TM, & Branch Head
- Facilitate the L&D; team in successful execution of training sessions
- Mentoring executives who have been identified to go through special training/focused sessions both in regard to concept understanding or practical execution on the ground; thus facilitating desired objectives from them
Overall
- Promote an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of whole branch.
- Help them learn the sales pitch and product demonstration techniques. Covering core areas like skill development, core competencies required for successful sales and other soft skills & etiquette.
- Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results
- Conduct Selling skills and refresher programs.
- Track record of designing, developing and delivering training and development initiatives, in relation to; customer service, core skills, management and leadership development.
- Own the training MIS
- Monitor, Analyze, Evaluate and develop training Content to assess the effectiveness of the training programs. Identify loops both on the content quality and content consumption in the L&D; programs and plug the identified loops by helping address the issues through appropriate recommendations.
Travel: Need based travel – Otherwise Training delivery at the branch