Job Summary

Sales Operations Executive - Herbal Extract Manufacturer Exporter in India | Arjuna Natural, Botanical

Role Overview

We are looking for a proactive and detail-oriented Sales Support Executive to join our Sales Supply Chain team. The ideal candidate will manage sales order processing, coordinate with cross-functional teams, ensure timely dispatches, support customer communication, and maintain accurate documentation - contributing to smooth and efficient sales operations.

Key Responsibilities

1. Sales Order Purchase Order Management

- Enter and process Sales Orders (SO) based on customer Purchase Orders (PO).

- Verify PO details such as pricing, quantities, delivery timelines, and commercial terms before SO creation.

- Maintain accurate and up-to-date records of all SO/PO transactions in ERP/CRM systems.

- Coordination with QC/QA, Production Planning, Logistics Sales Team

- Work closely with Production Planning to track batch readiness, material availability, and dispatch timelines.

- Coordinate with QC/QA for product clearance, documentation, and sample approvals.

- Liaise with Logistics to ensure timely dispatches aligned with customer commitments.

- Ensure customer delivery expectations match internal production schedules.

- Customer Communication

- Communicate material readiness, dispatch timelines, and sample availability to customers.

- Coordinate sample dispatches and track courier details.





- Ensure all dispatch documents (COA, test reports, packing list, invoice, etc.) are accurate and compliant.

- Support to CSCO

- Monitor and assist in managing the CSCO s email inbox.

- Respond to routine queries, escalate critical communications, and ensure timely follow-up actions.

- Support documentation, reporting, and communication tasks as assigned.

Skills and Knowledge

Qualifications Experience

- Education: B.Com / BBA / B.Sc / B.Tech / MBA (Operations, Supply Chain, or Marketing preferred).

- Experience: 2-4 years of experience in sales support, order processing, customer service, or supply chain coordination-preferably in a manufacturing, nutraceutical, FMCG, or food ingredients industry.

Skills

- Good verbal and written communication skills.

- Strong customer orientation.

- Excellent coordination and follow-up ability

- Problem-solving and analytical thinking.

- Proficiency in MS Office tools (Excel, Word, Outlook).

- Ability to work in a rapid-paced and cross-functional environment.

Job Details

- Job Category: Sales

- Job Type: Full Time

- Job Location: Cochin

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📌 Sales Operations Executive (Kochi)
🏢 arjuna natural extracts
📍 Kochi