Location: Pune, India

Sales Territory: India, ASEAN and North America

Employment Type: Full-time

Reporting to: Head of Growth / Managing Director

About AgentCallBack

AgentCallBack is an AI-powered voice-agent platform that helps businesses automate inbound and outbound customer conversations.

Our multilingual AI voice agents can answer calls 24/7, qualify leads, schedule appointments, send reminders, conduct follow-ups, handle common customer enquiries and transfer important calls to human agents. The platform can integrate with CRM, ERP, contact-centre and telephony systems.

Role Overview

We are looking for a results-driven Regional Sales Manager to acquire new customers and develop channel partnerships for AgentCallBack across India, ASEAN and North America.

The Sales Manager will own the complete sales cycle—from prospecting and discovery to demonstrations, proposals, pilot projects, negotiations and contract closure. This is a hands-on individual-contributor role with the opportunity to build and lead a regional sales team as the business grows.

Because the territory includes North America, the candidate must be willing to work flexible hours and participate in customer meetings across different time zones.

Key ResponsibilitiesNew Business Development

- Identify and approach potential customers across India, ASEAN and North America.
- Build a qualified sales pipeline through outbound prospecting, LinkedIn, email campaigns, referrals, networking and industry events.
- Conduct discovery meetings to understand customers’ call volumes, business processes, staffing challenges and automation requirements.
- Identify suitable inbound and outbound AI voice-agent use cases.
- Present and demonstrate AgentCallBack to business and technology decision-makers.
- Prepare proposals, pricing, pilot plans and commercial agreements.
- Manage negotiations and close new subscription and enterprise contracts.
- Convert proof-of-concept projects into long-term paying customers.
- Expand existing accounts by identifying additional departments, countries, languages and use cases.

Channel and Partnership Development
- Identify and onboard resellers, system integrators, contact-centre consultants, digital agencies and technology partners.
- Develop partnerships with VOIP providers, SIP-trunk providers, PBX vendors and CRM/ERP implementation companies.




- Build white-label and referral relationships in target markets.
- Train partners to position, demonstrate and sell AgentCallBack.
- Manage partner pipelines and support joint customer opportunities.

Solution Selling
- Understand customer requirements relating to inbound calls, outbound campaigns, lead qualification, appointment scheduling, reminders, customer service and warm call transfers.
- Work with technical and product teams to define integrations with CRM, ERP, telephony and contact-centre systems.
- Help customers establish pilot scope, call flows, languages, integrations and success metrics.
- Coordinate demonstrations and solution presentations with presales and technical teams.
- Explain the business case, including reduced missed calls, 24/7 coverage, faster lead response and lower operating costs.
- Understand and communicate applicable calling-consent, privacy and compliance requirements, particularly for North American campaigns.

Sales Management and Reporting
- Maintain complete and accurate sales activity, pipeline and forecast information in the CRM.
- Prepare weekly activity reports and monthly sales forecasts.
- Achieve agreed quarterly and annual revenue targets.
- Monitor regional competitors, customer requirements and market trends.
- Provide structured feedback to product and marketing teams.
- Coordinate customer handover to implementation and customer-success teams.

Target Industries
- Insurance and financial services
- Healthcare, clinics and pharmacies
- Hotels and hospitality
- Education and training institutions
- Real estate
- Automotive
- Retail and e-commerce
- BPOs and contact centres
- Professional services
- Debt collection and payment reminders
- Recruitment and staffing
- Travel and tourism

Key Performance Indicators
- Number of qualified opportunities generated
- Value of the sales pipeline
- New customers acquired
- Monthly and annual recurring revenue generated
- Number of pilots and proofs of concept launched
- Pilot-to-paid-customer conversion rate




- Average contract value
- Sales-cycle duration
- Revenue generated through channel partners
- Customer retention and account-expansion revenue
- Accuracy of sales forecasts and CRM records

Candidate Requirements
- Bachelor’s degree in Business, Marketing, Technology or a related field.
- Five to ten years of B2B technology or enterprise solution sales experience.
- Experience selling SaaS, AI, contact-centre, telephony, CRM, automation or cloud solutions.
- Proven ability to generate leads independently and close new business.
- Experience managing the complete enterprise sales cycle.
- Strong consultative-selling, presentation, proposal-writing and negotiation skills.
- Ability to communicate with CEOs, CIOs, CTOs, customer-service leaders, contact-centre managers and sales heads.
- Understanding of inbound and outbound calling operations.
- Familiarity with VOIP, SIP, PBX, CRM or contact-centre platforms would be an advantage.
- Excellent written and spoken English.
- Experience selling to customers in the United States or Canada would be strongly preferred.
- Existing customer or partner relationships in India, ASEAN or North America would be valuable.
- Willingness to work flexible hours to support North American customers.
- Willingness to travel within the assigned territory when required.

Preferred Candidate Profile The ideal candidate should be entrepreneurial, self-motivated and comfortable working in a growing technology company. The person must be able to develop new territories with limited supervision and should not depend entirely on marketing-generated leads. The candidate should understand how to sell business outcomes rather than only software features. They should be capable of demonstrating how AI voice agents can improve customer experience, increase lead conversion, provide 24/7 availability and reduce repetitive work for human teams.

What We Offer

- Opportunity to sell an creative AI voice-agent platform.
- Exposure to customers across India, ASEAN and North America.
- Competitive fixed salary and performance-linked incentives.
- Recurring revenue opportunities through direct and channel sales.
- Support from product, technical and implementation teams.
- Opportunity to build the regional sales function and grow into a leadership position.

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