Company Description TickoraDesk is a next-generation customer support platform that helps growing teams manage, resolve, and delight their customers more efficiently. Built on intelligent AI automation and intuitive design, it unifies ticketing, lead management, and team collaboration into a seamless workflow. The platform is designed to remove friction from support operations, reducing manual tasks so teams can focus on building stronger customer relationships.

Every feature is created to turn complex support queries into clear, successful outcomes. TickoraDesk serves as the heartbeat of support operations for organizations that prioritize customer experience.

Role Description This is a full time remote role for a Sales Executive at TickoraDesk.

The Sales

Executive will identify and qualify new business opportunities, conduct product demos, and present tailored solutions to prospective customers.

Responsibilities include managing the sales pipeline, preparing proposals, negotiating contracts, and closing deals to meet and exceed revenue targets. The role involves collaborating closely with marketing and customer success to refine messaging, gather feedback from the market,



and support smooth onboarding of new clients.

The Sales

Executive will also maintain accurate records in the CRM, analyze sales performance data, and represent TickoraDesk at virtual events and customer meetings.

Qualifications

- Candidates should possess skills in lead generation, prospecting, and pipeline management.
- Candidates should possess skills in consultative selling, solution-based sales, and contract negotiation.
- Candidates should possess skills in CRM usage, sales reporting, and forecasting.
- Candidates should possess skills in communication, presentation, and relationship building.
- Candidates should possess skills in basic understanding of SaaS products and customer support workflows.
- Previous experience in B2B software or SaaS sales is highly beneficial.
- Ability to work independently in a remote environment and collaborate effectively with distributed teams.
- Strong organizational skills, attention to detail, and a results-driven mindset.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

📌 Sales Executive (Gurugram)
🏢 TickoraDesk
📍 Gurugram