Inbound & Outbound Sales Executive – Flowzo CRM

Location: Chennai / Hybrid / Remote (Based on Role Fit)

Employment Type: Full-Time

Experience:1 to 5 Years

Preferred Immediate Joiners: Candidates who can join immediately or within short notice periods are preferred

ABOUT FLOWZO

Flowzo CRM is an AI-powered Customer Relationship Management (CRM) platform designed to help businesses manage leads, sales pipelines, customer interactions, WhatsApp communication, call tracking, field sales activities, and workflow automation. Flowzo serves SMEs, growing businesses, and enterprises across multiple industries across India and international markets.

Role Overview: We are looking for an energetic, self-motivated, and results-driven Inbound & Outbound Sales Executive to manage both inbound enquiries and proactive outbound sales activities. The ideal candidate should be capable of handling marketing-generated leads while also building a sales pipeline from scratch through outbound prospecting. The candidate will identify potential customers, generate qualified opportunities, conduct product demonstrations, prepare proposals, negotiate with prospects, and successfully close deals.

This role focuses on lead generation, customer engagement, consultative selling, product demonstrations, pipeline development, and revenue generation.

KEY RESPONSIBILITIES

Inbound Lead Management

● Contact inbound leads received through website forms, WhatsApp, phone calls, referrals, webinars, and marketing campaigns.

● Understand customer requirements and business challenges.

● Qualify leads based on company profile, business needs, budget, timeline, and decision-making authority.

● Maintain complete lead information in Flowzo CRM.

● Ensure timely follow-up on all assigned enquiries.

Outbound Lead Generation

● Generate new business opportunities through cold calling, email outreach, LinkedIn networking, WhatsApp, referrals, and other outbound channels.

● Identify target companies and key decision-makers.

● Build prospect databases from scratch using research tools and sales intelligence platforms.

● Prospect daily to generate a consistent pipeline of qualified opportunities.





● Schedule meetings and product demonstrations with potential customers.

● Develop long-term relationships with prospects through continuous engagement.

● Create and execute outbound sales campaigns for different industries and regions.

Product Demonstrations

● Schedule and conduct online and in-person product demonstrations.

● Explain Flowzo CRM features, AI capabilities, WhatsApp CRM, Call Tracking, Field Sales Tracking, Workflow Automation, and other modules.

● Understand customer workflows and recommend appropriate solutions.

● Deliver industry-specific product presentations.

● Handle customer questions and objections professionally.

Sales Process

● Generate proposals, quotations, and commercial offers.

● Prepare solution presentations based on customer requirements.

● Coordinate with management for pricing approvals where required.

● Negotiate commercial terms with customers.

● Follow up opportunities until closure.

● Convert qualified opportunities into paying customers.

● Ensure smooth customer onboarding after deal closure.

Pipeline Development

● Build and maintain a healthy sales pipeline.

● Continuously add new opportunities through outbound prospecting.

● Track opportunity movement through every sales stage.

● Forecast monthly revenue accurately.

● Maintain sufficient pipeline coverage to achieve sales targets.

CRM Management

● Update every customer interaction in Flowzo CRM.

● Record call notes, emails, meetings, follow-up dates, proposals, quotations, and opportunity values.

● Maintain accurate sales stages and forecasting.

● Ensure CRM data is complete and up to date.

Revenue Generation

● Achieve assigned monthly and quarterly revenue targets.

● Generate consistent qualified opportunities.





● Improve lead-to-demo and demo-to-sale conversion ratios.

● Build long-term customer relationships.

● Identify opportunities for upselling and cross-selling.

KEY PERFORMANCE INDICATORS (KPIs)

● Monthly Revenue Target

● Qualified Opportunities Generated

● Product Demonstrations Conducted

● Outbound Calls Completed

● Emails & LinkedIn Outreach Executed

● Meetings Scheduled

● Proposal Conversion Rate

● Sales Conversion Rate

● CRM Data Accuracy

● Pipeline Value Maintained

● Customer Response Time

● Customer Satisfaction

REQUIRED SKILLS Sales Skills

● Lead Qualification

● Prospecting & Outbound Sales

● Cold Calling

● Consultative Selling

● B2B Sales

● SaaS Sales

● CRM Sales

● Software Solution Selling

● Product Demonstration

● Negotiation

● Proposal Preparation

● Objection Handling

● Closing Skills

● Relationship Building

● Pipeline Management Communication Skills

● Excellent English Communication

● Strong Verbal and Written Communication

● Skilled Customer Interaction

● Presentation Skills

● Active Listening

● Business Email Writing Technical Skills

● CRM Software Knowledge

● Microsoft Excel

● Microsoft PowerPoint

● Email Communication

● LinkedIn Sales Navigator (Preferred)

● Video Conferencing Tools (Google Meet, Zoom, Microsoft Teams)

● Sales Automation Tools (Preferred)

ELIGIBILITY Experience 1 to 5 Years in one or more of the following:

● SaaS Sales

● CRM Sales

● Software Sales

● B2B Sales

● Inside Sales

● Inbound Sales

● Outbound Sales

● Lead Generation

● Enterprise Sales

PREFERRED QUALITIES

● Self-driven and target-oriented.

● Comfortable with daily outbound prospecting.

● Strong relationship-building and networking skills.

● Ability to work independently and manage a complete sales cycle.

● Excellent follow-up discipline.

● Passion for technology and SaaS products.

● Willingness to continuously learn new products and industries.

● Ability to consistently build a pipeline from scratch and close high-value opportunities.

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