? Key Responsibilities:

✅ Monitor and evaluate inbound & outbound customer interactions

✅ Conduct call audits and calibration sessions

✅ Provide structured feedback and coaching to agents

✅ Ensure adherence to quality, compliance, and process standards

✅ Prepare quality reports, scorecards, and performance analysis

✅ Identify performance gaps and recommend process improvements

✅ Drive quality initiatives to enhance customer experience

? Requirements:

✅ 1+ year of experience in Quality, Call Auditing, BPO, or Call Center Operations

✅ Hands-on experience in call monitoring, auditing, and calibration

✅ Robust analytical skills and attention to detail

✅ Excellent verbal and written communication skills

✅ Good knowledge of QA methodologies and tools

✅ Proficiency in MS Excel and Word

✅ Regional language proficiency is mandatory

✅ Graduation preferred

? Share your CV: [email protected]

? Contact: Raksha Shukla | (phone hidden)

📌 Sales Auditor (Mumbai)
🏢 Policybazaar.com
📍 Mumbai