Roles and Responsibility

- Provide technical support and troubleshooting for SAAS backup solutions.

- Collaborate with cross-functional teams to resolve complex technical issues.

- Develop and maintain documentation of technical procedures and solutions.

- Analyze and resolve technical problems efficiently.

- Communicate effectively with customers and internal stakeholders.

- Stay updated with new technologies and industry trends.

Job Requirements

- Strong understanding of SAAS backup solutions and technical support principles.

- Excellent problem-solving and analytical skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Robust communication and interpersonal skills.

- Experience with technical documentation and collaboration tools.

- Familiarity with industry-standard protocols and technologies.

- Commvault Cloud: Backup & Recovery, Cloud Replication, Disaster Recovery, Endpoint Protection, VM Protection, SaaS Protection, Dynamics 365 Protection, Security & Threat Analysis

- Microsoft 365: Exchange Online, SharePoint, OneDrive for Business

📌 SAAS Backup- Technical Support Engineer- (Bengaluru)
🏢 Shashwath Solution
📍 Bengaluru