1. Customer Handling & Sales

- Welcome and attend to customers professionally.

- Understand customer requirements, preferences and budget.

- Present and explain suitable jewellery products, designs, features and pricing.

- Demonstrate products effectively and create a strong buying experience.

- Handle customer queries, objections and negotiations professionally.

- Convert enquiries and walk-ins into sales.

- Achieve assigned individual sales targets.

1. Product Knowledge

- Maintain excellent knowledge of jewellery products, designs, collections and offers.

- Explain product specifications, making charges, gold/diamond pricing and applicable schemes accurately.

- Keep updated about current launches, promotions and company policies.

1. Customer Relationship Management

- Build and maintain strong relationships with customers.

- Follow up with customers for pending enquiries and prospective sales.

- Contact existing customers for new collections, offers, occasions and repeat purchases.

- Support customer retention and referral generation.

1. Showroom Operations

- Maintain proper display and presentation of jewellery as per company standards.

- Ensure products are handled carefully and returned to their designated locations after customer interaction.

- Maintain cleanliness and overall presentation of the sales area.

- Follow all security,



inventory and operational procedures.

1. Sales Documentation & Coordination

- Ensure accurate preparation of quotations, orders and other required documents.

- Coordinate with billing, inventory, accounts and other departments for smooth order processing.

- Ensure customer information and sales-related records are properly maintained.

1. After-Sales Service

- Coordinate with customers regarding repairs, alterations, exchanges and other after-sales requirements.

- Ensure timely communication and follow-up until the customer's concern is resolved.

- Maintain a high level of customer satisfaction.

1. Compliance & Discipline

- Follow company policies, SOPs and showroom guidelines.

- Maintain professional grooming and behaviour at all times.

- Ensure confidentiality of customer and company information.

- Follow all applicable security and jewellery-handling procedures.

Key Performance Indicators (KPIs)

- Achievement of individual sales targets.

- Conversion of walk-in customers.

- Average transaction value.

- Customer follow-up and conversion.

- Repeat customer generation.

- Customer satisfaction.

- Product knowledge and selling skills.

- Compliance with showroom SOPs.

Pay: ₹10,000.00 - ₹200,000.00 per month

Work Location: In person

📌 RSO (Bhopal)
🏢 GUPTASONS
📍 Bhopal