Description:

- Customer retention & portfolio management

- Calling existing customers who are considering closure, foreclosure, switching or discontinuing products

- Understanding the reason for attrition and addressing customer concerns

- Save/retention calls and negotiating appropriate solutions within bank policy

- Building long-term customer relationships and improving customer loyalty

- Identifying cross-sell/up-sell opportunities among existing customers

- Resolving customer queries and coordinating with internal teams for faster resolution

- Monitoring potential churn/attrition customers and taking proactive action

- Maintaining high standards of customer service and compliance

- Achieving individual retention, revenue and cross-sell targets

- Maintaining accurate call/customer interaction records and following prescribed processes

Pay: ₹400,000.00 - ₹6,200,000.00 per year

Perks

- Health insurance

- Paid time off

- Provident Fund

Education

- Bachelor's (Required)

Work Location: In person

📌 Retention Specialist (Insurance) (Thane)
🏢 Info#jini#
📍 Thane