About the Role A proactive and customer-focused Floor Manager to take ownership of the floor in luxury showroom. category — e.g., Floor

1: Kitchen Items, Cookware & Kitchen Appliances and Floor

2: Home Décor, Bathroom Essentials & Home Luxury Products

Key Responsibilities

- Floor Operations

 Take full ownership of assigned floor's daily operations — opening/closing readiness, cleanliness, product display, and staff positioning.

 Ensure product categories on the floor are stocked, tagged, and displayed as per brand guidelines.

 Monitor and maintain floor ambience, lighting, signage, and product staging to luxury standards.

 Coordinate with the Store Manager and warehouse team for stock movement, replenishment, and transfers between floors.

 Handle floor-level customer concerns, exchanges, and minor escalations independently; escalate major issues to the Store Manager.

- Category & Product Expertise

 Develop in-depth product knowledge of the floor's specific category (e.g., cookware materials & brands, décor collections) to guide customers and train staff.

 Stay updated on new launches, premium/luxury brand collections, and trends relevant to the floor's category.

 Act as the go-to expert for high-value or technical customer queries on that floor (e.g., cookware specifications, imported décor pieces).

- Sales & Target Achievement

 Own the sales target for the assigned floor/category and drive team performance to achieve it.

 Monitor floor-wise conversion rate, average bill value, and category-wise sales performance.

 Identify cross-selling and up-selling opportunities within the floor's category and coordinate with the other floor for cross-floor customer referrals (e.g.,



a kitchen customer also needing bathroom essentials). Provide personalized product consultation.

- Team Supervision (Floor-Level)

 Allocate daily tasks, manage floor staff attendance/breaks, and ensure adequate coverage during peak hours.

 Provide on-floor coaching regarding product knowledge, grooming, and customer engagement etiquette. Report staff performance, issues, and training needs to the Store Manager.

- Inventory & Stock Accuracy (Floor-Level)

 Conduct regular stock checks/cycle counts for products on the assigned floor.

 Report damages, breakages (especially fragile cookware/glassware/), and discrepancies immediately.

 Ensure proper storage and handling protocols for fragile and high-value items on the floor.

Required Skills & Competencies

 Robust product knowledge and willingness to build category-specific expertise (cookware/kitchen OR décor/bathroom essentials)

 Excellent customer service and interpersonal communication skills

 Sales orientation with the ability to drive and motivate a team.

 Basic inventory management and stock-handling knowledge

 Attention to detail — visual presentation, product placement, cleanliness

Educational Qualification

 Graduate in any discipline (Business Study, Commerce )

 Diploma/certification in Retail Management is an added advantage.

Experience Required

 Minimum 2–4 years of retail experience

 At least 1–2 years in a supervisory/team-lead role (Senior Sales Executive, Team Lead, or similar)

 Experience in luxury retail, kitchenware, cookware, home décor, or bathroom/sanitaryware category strongly preferred

 Experience handling a team of 3–6 staff members

📌 Retail Floor Manager (Surat)
🏢 Homsy
📍 Surat