We are hiring for Remote Counsellors

Freshers or experienced folks in the same field are encouraged to apply.

Location: Vadodara (Work From Office)

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We are a global education consultancy helping students secure admissions in top universities across Canada, the UK, USA, Australia, Europe, and beyond. With 25+ years of expertise, RCIC support, and global partnerships, we have successfully guided thousands of students toward their academic and career goals.

Primary Purpose:

To provide counselling and client support remotely for clients who are unable or prefer not to visit a Future Link Consultants office, using phone calls, Zoom/video meetings, WhatsApp, and other approved communication channels.

Key Responsibilities:

Remote Client Connectivity

- Connect with assigned clients who cannot visit the office.
- Conduct counselling through phone calls and Zoom/video meetings.
- Maintain skilled and timely communication with clients.

Client Counselling

- Understand the client's education, career goals, financial background, and immigration/study objectives.
- Explain suitable study-abroad, immigration, visa, or other relevant services.
- Provide accurate information based on the company's approved Knowledge HUB/service content.
- Escalate complex or regulated matters to the appropriate senior/authorized team member when required.

Lead & Client Follow-up

- Contact newly assigned remote leads promptly.
- Maintain regular follow-ups with prospective and existing clients.
- Record calls, meetings, discussions, requirements, and next steps in the CRM.




- Ensure no assigned client is left without a documented follow-up.

Zoom/Video Counselling

- Schedule and conduct structured Zoom meetings.
- Share relevant documents, service information, and next steps with clients.
- Conduct follow-up meetings where additional counselling is required.

Application & Conversion Support

- Assist clients in moving from counselling to registration/application.
- Explain required documentation and application steps.
- Coordinate with processing, documentation, admissions, visa, or other internal teams as applicable.
- Track the client's progress through the CRM pipeline.

CRM Responsibilities

- Keep client records updated after every meaningful interaction.
- Record call outcomes, meeting outcomes, client requirements, follow-up dates, and commitments.
- Maintain accurate lead/client status.
- Ensure all remote interactions are traceable in the CRM.

Client Experience

- Build trust and maintain professional relationships with clients who are not physically visiting an FLC office.
- Respond to client queries within the company's expected response time.
- Proactively identify clients who require additional assistance.

Coordination

- Coordinate with branch counselors and internal departments when a remote client needs specialized assistance.
- Ensure smooth handover where another employee becomes responsible for the client.
- Avoid duplication or conflicting communication with other counselors.

Interested candidates can also share their resume at [email protected] with a proper subject line.

📌 Remote Counsellor (Vadodara)
🏢 Future Link Consultants
📍 Vadodara