Company Description SMFG India Credit Co. Ltd. is a leading Non-Banking Financial Company (NBFC) in India, committed to empowering customers and building long-term relationships based on trust.

Backed by a team of over 21,000 employees across more than 843 branches, the company serves 3.6 million+ customers in 600+ towns and 70,000+ villages nationwide. SMFG India Credit retains strong core values while offering a wide range of financial services, including SME financing, personal loans, vehicle loans, home improvement loans, and loans against property. It also provides working capital solutions for urban self-employed individuals and supports rural livelihood advancement, rural housing, and micro-enterprises.

The organization focuses on inclusive growth and responsible lending to help customers meet their financial goals.

Role Description The Relationship Manager role is a full-time, on-site position based in Jodhpur.

The Relationship

Manager will manage and grow a portfolio of customers by building solid, trust-based relationships and understanding their financial needs. Day-to-day responsibilities include generating new business, promoting SMFG India Credit’s loan products and services, guiding customers through application and documentation processes, and ensuring timely follow-up and resolution of queries. The role involves regular field visits, coordination with internal teams for loan processing and approvals, monitoring customer accounts for repayment and risk,



and maintaining accurate records in line with company policies.

The Relationship

Manager will also support customer retention initiatives, contribute to branch targets, and uphold compliance with regulatory and organizational standards.

Qualifications

- Robust customer relationship management and client servicing skills, with the ability to build trust and long-term engagement.
- Proficiency in sales, business development, and cross-selling financial products, preferably in retail lending or NBFC/banking.
- Solid communication, negotiation, and interpersonal skills, including the ability to explain financial products clearly and handle customer concerns.
- Basic financial analysis and documentation skills, with attention to detail in verifying customer information and loan eligibility.
- Ability to work on-site in Jodhpur, conduct regular field visits, and manage a geographically dispersed customer base.
- Comfort with using digital tools and CRM or loan management systems for tracking leads, applications, and customer interactions.
- Bachelor’s degree in Business, Finance, Commerce, or a related field is preferred; relevant experience in NBFCs or banks is an advantage.
- High level of integrity, adherence to regulatory and company compliance standards, and a customer-centric approach.
- Fluency in English and local languages used in Jodhpur and surrounding areas will be beneficial.

📌 Relationship Manager (Jodhpur)
🏢 SMFG India Credit
📍 Jodhpur