COMPANY DESCRIPTION

Mohan Management Consultants has been providing Management Consultancy and Corporate Support services in Singapore since 1990. We assist businesses to incorporate and establish themselves in Singapore, by providing a full suite of services like Incorporation services, HR and Immigration services, Secretarial services, Bookkeeping services, Compilation services, Individual and Corporate Tax services, and Business process outsourcing services. Our clients who are locally based or headquartered in other countries come from a diverse array of industries such as Airlines, Logistics, Software, Media and Technology, Manufacturing, Retail, Trading, Commodities Trading, Shipping, Medical equipment, FMCG, Fund Management and Investment Holding Companies.

ROLE INTRODUCTION

This role will include handling & assigning requests from prospective & existing clients under the assigned client group/portfolio. He/she will work towards liaising with the prospective & existing clients regularly, hearing them out & assisting them to get their work done or to resolve the hurdles that they may be facing in getting their work done. The promptness in reverting to such clients and establishing rapport with them on a long-term basis is the key to this role.

RESPONSIBILITIES

- Responsible for the portfolio of companies under the Client Group (up to 100 clients) assigned, and to handle the full spectrum of corporate requests, including handling new referrals for incorporation or onboarding.
- Provide coverage during the absence of any of the RMs to ensure uninterrupted client service and timely task completion. Maintain service quality and client satisfaction across all touchpoints during RM absences. Join ongoing client meetings to support RMs and ensure service consistency.
- Attend incorporation and onboarding calls to stay aligned with client expectations. Manage and coordinate the end-to-end process of new company incorporations.



Oversee seamless and professional onboarding experiences for all new clients. Prepare, customize, and send accurate service proposals via Proposify. Ensure all proposals align with client requirements and organizational standards.
- Identify and pursue cross-selling opportunities in collaboration with RMs. Proactively recommend additional services to enhance client value and relationships.
- Work with Head- Client Relations to strategize and execute business development initiatives. Contribute ideas and support plans to drive revenue growth and client acquisition.
- To oversee the creation, updation & completion of all secretarial job tickets with the required supporting documents.
- Responsible for assigning the work of drafting agreements, contracts, corporate resolutions, etc and providing relevant assistance to related staff and clients as and when required.
- Handle correspondence on an utmost prompt basis.
- Perform screening (Dow Jones) of all those involved in new incorporations and onboardings.
- Perform regular screening (Dow Jones) of existing clients, as per company policy.
- Keep abreast of the latest instructions from management relating to the work profile and the implementation and execution of work.
- To gain basic knowledge of the secretarial, accounting, tax and immigration aspects for liaising with prospective and existing clients with confidence.
- To act as the key point of contact for the incoming clients until the clean handover to the respective staff is completed.




- Provide useful and healthy support to other departments in all aspects of corporate functions.
- Any ad-hoc projects as assigned.
- To ensure that all clients are treated with utmost priority and respect.
- To assign the work to the respective staff and set the ball rolling for the requests placed by the clients, and bring it to successful completion in the stipulated time frame.

REQUIREMENTS

- At least 2 to 3 years of experience in handling customer relations work with designations like ‘Guest Services Agent (GSA), Customer Service Representatives/Associates, Customer Affairs Associate, Customer Care Specialist, Customer Service Analyst’ or similar.
- Preferably to have experience working with Marriott Hotels or other similar hospitality areas, or working with multinationals like IKEA, AMEX, Singapore Airlines, Amazon, Starbucks, Apple or Lexus.
- Qualification or experience in basic secretarial, accounting, taxation or immigration aspects and regulations of relevant local authorities/bodies. Some knowledge of corporate functioning & understanding of corporate jargon.
- Completion-focused, detail-oriented, and able to multitask.
- Ability to work under pressure without losing patience.
- Bold and communicative.
- Fluent in spoken and written English.
- Must possess soft skills for Interpersonal communication, like adaptability, be goal-oriented, resourceful, dedicated & proactive.
- Since this is a remote position, candidates are expected to possess/have access to the following :
- Laptop/Computer (i5 or equivalent processor, 8 GB RAM, Windows 10 qualified or equivalent OS with antivirus software)
- Internet (Speed of minimum 50 mbps or above.)
- Power supply (Uninterrupted).

Job Type: Full-time Pay: Up to ₹45,000.00 per month

Benefits

- Work from home

Experience:
- Customer relationship management: 2 years (Required)

Language:
- English (Required)

Work Location: Remote

📌 Relationship Manager (Mumbai)
🏢 MOHAN MANAGEMENT CONSULTANTS
📍 Mumbai