Location: Athirappilly, Thrissur, Kerala

Industry: Cable Car / Ropeway, Tourism & Entertainment

Employment Type: Full time

Experience: Freshers / 0–3 Years

Job Summary

We are looking for well-groomed, friendly and customer-focused candidates to join our team as Receptionists at our Cable Car / Ropeway facility at Athirappilly, Thrissur, Kerala.

The Receptionist will be responsible for welcoming visitors, handling enquiries, providing information, assisting guests and coordinating with Front Office, Guest Relations, Billing and Operations teams to ensure a smooth and pleasant visitor experience.

Freshers are welcome to apply.Key Responsibilities

- Welcome and greet guests and visitors in a friendly, professional and courteous manner.
- Manage the reception/information desk and attend to visitor enquiries.
- Provide accurate information regarding Cable Car timings, ticketing, boarding procedures, facilities and visitor guidelines.
- Assist guests with directions to ticket counters, waiting areas, boarding points and other facilities.
- Coordinate with Front Office, Guest Relations, Billing, Operations and Security teams for smooth guest service.
- Attend to telephone calls and visitor enquiries professionally.
- Assist guests with general information and service-related requirements.
- Handle guest feedback and complaints courteously and escalate matters to the concerned supervisor when required.
- Maintain visitor-related records, registers and basic documentation.
- Assist with basic administrative and reception-related activities.
- Support smooth guest movement and queue management during peak periods.
- Assist elderly guests, children, families and visitors requiring special assistance.
- Support VIP guests,



tour groups and special visitors as required.
- Maintain a clean, organized and professional reception area.
- Ensure proper grooming, personal hygiene and professional appearance at all times.
- Maintain confidentiality of company and guest information.
- Follow company SOPs, service standards, safety procedures and HR policies.
- Support special events, holidays and high-footfall periods as required.
- Perform other reception and guest-service duties assigned by the management.

Qualification Required
- Plus Two / Graduate in any discipline.
- Degree/Diploma in Hotel Management, Hospitality, Tourism, Business Administration or a related field will be an advantage.
- Basic knowledge of MS Office and computer applications preferred.

Experience
- Freshers are welcome to apply.
- Candidates with 0–3 years of experience in Reception, Front Office, Guest Relations, Hospitality, Hotels, Resorts, Tourism, Amusement Parks or Customer Service may apply.
- Previous experience in a customer-facing role will be an advantage but is not mandatory for freshers.

Key Skills
- Reception Management
- Guest Service
- Customer Handling
- Excellent Communication Skills
- Telephone Etiquette
- Visitor Assistance
- Basic Computer Knowledge
- MS Office
- Record Keeping
- Team Coordination
- Problem Solving
- Professional Grooming & Presentation





Language Skills Good communication in English and Malayalam is preferred.

Knowledge of Hindi or other Indian languages will be an added advantage.

Candidate Profile The ideal candidate should be:

- Well-groomed and professionally presentable
- Friendly, polite and approachable
- Confident in communicating with visitors
- Patient and service-oriented
- Good at handling multiple enquiries
- Comfortable using computers
- Willing to learn and take responsibility
- Comfortable working in a busy, high-footfall tourist environment
- Willing to work in shifts, weekends and public holidays

Who Can Apply?

We welcome applications from

- Freshers
- Fresh Graduates
- Hotel Management / Hospitality graduates
- Tourism graduates
- Receptionists
- Front Office Executives
- Guest Relations Executives
- Customer Service Executives
- Hotel / Resort staff
- Amusement Park / Tourism staff
- Candidates with good communication and interpersonal skills

Compensation & Benefits
- Freshers will be considered based on qualification, communication skills, computer knowledge and overall suitability.
- FREE FOOD provided by the Company.
- FREE ACCOMMODATION provided by the Company.
- FREE TRANSPORTATION provided by the Company, as per the Company's operational arrangements.
- Training and learning opportunities.
- Career growth opportunities.
- Opportunity to work in a professional Cable Car / Ropeway and Tourism project.
- Other advantages as applicable under Company HR Policy.

Work Location Athirappilly, Thrissur District, Kerala

Pay: ₹14,000.00 - ₹23,376.73 per month

Benefits

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time

Work Location: In person

📌 Receptionist – Cable Car / Ropeway (Thrissur)
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