About Us As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com Your Responsibilities We are seeking an experienced and driven Team Lead Billing (Manager) Supervise and coach a team of billing senior officers ensuring timely, accurate invoice processing while maintaining quality standards and operational efficiency. Act as first-line escalation point and performance manager, fostering team development and collaboration. Team Leadership & Supervision Supervise 6-8 billing specialists with daily work allocation and prioritization

Monitor individual and team productivity, quality, and cycle time metrics

Provide real-time coaching and guidance on complex invoices or process questions

Foster collaborative team culture with knowledge sharing and peer support Performance Management Set individual performance goals aligned with BMT objectives

Deliver mid-year and annual performance reviews with development feedback Quality Review & Escalation Handling Conduct first-line quality review on sampled invoices before delivery

Cross check high-value invoices or complex pricing scenarios

Handle escalations from billing officers on technical or policy questions Operational Planning & Coordination Manage team workload distribution balancing volume, complexity, and skill levels

Adjust staffing for quarter-end peaks, absences, and training needs





Coordinate with other Team Leads on cross-LoB support during surges

Support wave go-lives with stabilization oversight and issue triage Training & Development Onboard new team members with hands-on job shadowing and mentoring

Identify skill gaps and coordinate training interventions

Share best practices and lessons learned within team

Support Training Specialist with scenario development and case studies Your Profile Bachelor's degree in Finance, Accounting, Business Administration, or related field

7-10 years billing or finance operations experience

2-3 years supervisory or team lead experience (managing 5+ people)

Deep technical knowledge of billing processes, pricing models, and SAP

Strong people management and coaching skills Key Competencies Team leadership and motivation

Operational planning and prioritization

Performance coaching and feedback delivery

Conflict resolution and problem-solving

Cross-functional collaboration and communication What We Offer We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our Global Benefits Also Include

Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, plus an additional day off for your birthday!

Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Alter Domus is an Equal Chance Employer: Equity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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