14 Aug
|
Teamlease Digital Private
|
Pune
14 Aug
Teamlease Digital Private
Pune
Managed engineer breaks and ensured proper queue coverage. Monitored call queues in Genesys and checked waiting calls. Tracked engineers activities and queue status. Coordinated with engineers to maintain smooth operations. Created daily reports in Microsoft Excel. Reported the number of calls handled by each engineer. Used Salesforce (SFDC) to create cases and update customer details. Worked with Genesys, Salesforce (SFDC), and Microsoft Excel.
📌 Real-Time Analyst (Pune)
🏢 Teamlease Digital Private
📍 Pune