Job Title

Branch Operations Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales/Operations

Version No

Job Purpose

Monitor and supervise branch operations to ensure error-free processes and satisfactory audit ratings. Provide superior customer service and drive branch profitability through effective operations and cross-selling.

Key Responsibilities

Customer Services

Manage lobby and ensure customer attendance.

Handle and resolve customer complaints within TAT.

Monitor welcome desk to prevent overcrowding.

Branch Operations

Ensure Branch Operations responsibilities are completed.

Branch Efficiency

Review operational reports and ensure compliance.

Monitor branch ATMs and locker operations.

Ensure timely reporting and adherence to audit requirements.

Monitor hygiene and activation parameters.

Ensure improvement in customer engagement metrics.

Update alerts and ensure compliance.

Digitization

Migrate physical transactions to digital platforms.

Promote digital adoption among customers.

Marketing Activities

Ensure branch merchandising aligns with guidelines.

Maintain branch administration and housekeeping standards.

Education:

Graduate, Postgraduate preferred.

Certifications:

AMFI Certification (Optional), IRDA Certification (Optional), NCFM Certification (Optional).

Key Competencies

Sales and influencing skills,



banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Teams, Insurance CAM, Third-Party Product Teams.

Skills

Refer to the

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 RBB-Branch Operations Mgr (Thane)
🏢 HDFC Bank
📍 Thane