Position: ServiceNow ATF Tester

Location : Chennai / Bangalore - Hybrid only

Experience: 5+ years

Expertise: ServiceNow, ATF, ITSM, CSM

Availability: Immediate to 30 Days

We are looking for an experienced ServiceNow ATF Tester with strong hands-on experience in ServiceNow Automated Test Framework (ATF) to design, develop, execute, and maintain automated test cases for ServiceNow applications and customizations.

The ideal candidate should have a solid understanding of ServiceNow modules, testing methodologies, regression testing, and ATF test automation..

Key Responsibilities

- Design, develop, execute, and maintain automated test cases using ServiceNow ATF .
- Create and maintain ATF Tests, Test Suites, Test Steps, Step Configurations, and Assertions .
- Develop reusable and parameterized automated test cases to improve regression test coverage.
- Automate functional and regression testing for ServiceNow applications and customizations.
- Validate UI functionality, forms, lists, workflows, business rules, catalog items, approvals, and notifications.
- Perform end-to-end testing of ServiceNow processes and workflows.
- Create ATF test cases for modules such as ITSM, ITOM, ITAM, CSM, HRSD, SPM, SecOps, and Service Catalog .
- Execute automated test suites following ServiceNow upgrades, patches, releases, and deployments.
- Analyze failed ATF test results, logs, screenshots, and execution details to identify defects.
- Troubleshoot test failures and collaborate with developers, administrators, BAs, and functional teams to resolve issues.
- Maintain and enhance existing automated regression test suites when ServiceNow configurations or customizations change.
- Create test data and reusable test components wherever required.
- Participate in test planning, test case reviews,



defect management, and release validation.
- Identify opportunities to increase test automation coverage and reduce manual testing effort.
- Document test scenarios, automation coverage, defects, test results, and execution reports.
- Support continuous improvement of the ServiceNow test automation framework.

Required Skills

- 5+ years of experience in ServiceNow testing .
- Strong hands-on experience with ServiceNow Automated Test Framework (ATF) .
- Good understanding of creating and executing ATF Tests and Test Suites .
- Experience with ATF test steps, assertions, variables, test data, and reusable components.
- Strong understanding of ServiceNow platform functionality and configurations .
- Experience in functional, integration, regression, and end-to-end testing.
- Good knowledge of ServiceNow ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
- Experience testing ServiceNow workflows, business rules, client scripts, UI policies, notifications, and approvals.
- Ability to analyze failures and perform basic root-cause analysis.
- Good understanding of defect lifecycle and testing methodologies.
- Strong analytical and problem-solving skills.
- Good communication and documentation skills.

Good to Have

- Experience with ServiceNow upgrades and regression testing .
- Knowledge of REST/SOAP API testing and ServiceNow integrations.
- Experience with JavaScript and ServiceNow scripting.
- Knowledge of CI/CD concepts and tools such as Jenkins or Azure DevOps.
- Experience integrating automated testing into DevOps pipelines.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Automated Test Framework or relevant testing certification/training.
- Experience working in Agile/Scrum environments.

📌 Quality Tester ServiceNow (Chennai)
🏢 PlanetLink Solutions
📍 Chennai