- Key Responsibilities: includes, but may not be limited to, the following:

- -  Provide highest level of customer service by professionally handling the customer

-  Guide customer’s engineers/ technicians on proper installation of our products

-  Provide Onsite Technical support to the customer

-  Conduct technical training programs for customer’s engineers/ technicians

-  Investigation of Customer Returned parts and actions to be taken

-  Preparation and submittal of Service reports upon investigation of return material.

-  Tracking of customer complaints and warranty claims of products

-  Update the daily reported complaints/warranty claims in system (QSYS).

-  Inspection of customer return material for the repairing and submit the repairing offer to the
- customer.

-  Maintain the documents and records accordance to ISO 9001:2015

Key Skills

- After Sales,Technical Sales,Customer interaction

📌 Quality engineer after sales (Pune)
🏢 WerklyConsulting
📍 Pune