Designation: Quality Analyst

Location: Ghansoli

Working Days: 5 days a week | 2 rotational week-offs

Shift: Rotational Shifts

CTC: up to 4.20 LPA

Mandatory Requirement: Tamil language fluency

Key Responsibilities:

- Quality monitoring and mining to be done based on the audit target aligned
- Monitor, highlight and coach/mentor agents to achieve process improvement
- Perform weekly dip checks/ call listening activities to improve overall process performance
- Create reports for team's performance and update stakeholders
- Present quality-related inputs to clients whenever required
- Active participation in internal and external calibrations and maintain variance below permissible limit

Requirements

- Graduation in any field is mandatory
- Excellent communication, both written and verbal in English and Tamil languages
- Minimum 1-2 years of experience as a QA on-paper
- Valuable knowledge of MS Office

Interested candidates may contact directly or share your resumes to:

Email: [email protected]

Contact: +91 (phone hidden)

📌 Quality Analyst (Mumbai)
🏢 TP
📍 Mumbai