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Job Title:- Quality Analyst (Back-Office) - Shiv am Stock Broking Limited **Role Overview:

About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.

**Position: - Calls Compliance Auditor Location: -Patna Bihar

**Key Responsibilities:

**Call Monitoring: Listen to recorded calls and evaluate performance

**Complaint Analysis: Review of how customer complaints are handled and resolved

**Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)

**Feedback Coaching: Provide feedback to customer service for improvement

**Compliance Checks: Ensure employees follow legal and company guidelines

**Reporting: Prepare audit reports and highlight trends or recurring issues

Requirements

**Required Skills:

**Solid attention to detail





**Good communication and listening skills

**Analytical thinking

**Knowledge of QA (Quality Assurance) processes

**Familiarity with CRM or call-center tools

**Educational Qualification:

Minimum:- G raduate or above

**Experience:- More than 1 year of experience in a similar role

Benefits

**Salary Package Other Benefits: -

Pay: u20b915,000.00 - u20b920,000.00 per Month +PF+ESIC

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Analyst (Patna)
🏢 Shivam Stock Broking
📍 Patna