Group Company: MakeO Healthcare Technologies Pvt Ltd Designation: Quality Analyst Office Location: LBS, Ghatkopar West Mumbai (West) Years of experience: 3 to 7 Salary Range: INR 300000 to 3.5 (Annual) Position description: A little about toothsi toothsi is India's first and largest @ home smile solutions platform. We're a new age consumer dental tech startup. We're a full stack company that uses our in-house clear aligner technology to provide an Advanced invisible alternative to teeth straightening.

Institutionally funded (>30mn $), we're market leaders in this category having designed more than 30,000 smiles. A team of 800 folks, present across 11 cities in India, we've recently added skin treatments and solutions to our business portfolio.

We Offer •An ego-free work culture & chance to be a part of growing start up team •Goals that will push you to become the best version of yourself and a fast-paced environment •The opportunity to create and define the clinical beauty category through products you make and work with a team full of go- getters and thought leaders that make it happen.

Responsibilities -Participates in design of call monitoring formats and quality standards - Provide actionable data for agent improvement - Coordinates and facilitates call calibration sessions for internal as well as external - Monitoring calls & providing them feedback on timely basis - Prepares and analyses quality reports for management staff review - Suggests training needs and developments - Handling quality related escalations & taking action against the same on timely basis - Contribute for the initial hiring and selecting process -Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution - Coach and guide team to think proactively and encourage them to improve on process and productivity -Conduct calls calibration. Identifying areas to improve the overall process -Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution -Reporting out process trends through weekly/ monthly dashboards Qualifications &

Requirements -Minimum 3-7 years of Experience Excellent oral and written communication skills.

Excellent Analytical

Skills. -Good Knowledge of MS Excel (Formulas, Pivots & Charts) -Valuable knowledge of the web applications and their functioning (Internet & Search Engines) Primary Responsibilities:

- Participates in design of call monitoring formats and quality standards Additional Responsibilities: Reporting Team - Reporting Designation: Manager - Quality & Training (QT1MQT)
- Reporting Department: Quality (QT1) Educational qualifications preferred - Category: Bachelor's Degree
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📌 Quality Analyst - Ghatkopar (Mumbai)
🏢 Toothsi
📍 Mumbai