Group Company: MakeO Healthcare Technologies Pvt Ltd

Designation: Quality Analyst

Office Location: LBS, Ghatkopar West Mumbai (West)

Years of experience: 3 to 7

Salary Range: INR 300000 to 3.5 (Annual)

Position description:

A little about toothsi toothsi is India's first and largest @ home smile solutions platform.

We're a new age consumer dental tech startup.

We're a full stack company that uses our in-house clear aligner technology to provide an Advanced invisible alternative to teeth straightening.

Institutionally funded (>30mn $), we're market leaders in this category having designed more than 30,000 smiles.

A team of 800 folks, present across 11 cities in India, we've recently added skin treatments and solutions to our business portfolio.

We Offer

•An ego-free work culture & chance to be a part of growing start up team

•Goals that will push you to become the best version of yourself and a fast-paced environment

•The opportunity to create and define the clinical beauty category through products you make and work with a team full of go- getters and thought leaders that make it happen.

Responsibilities

-Participates in design of call monitoring formats and quality standards

- Provide actionable data for agent improvement
- Coordinates and facilitates call calibration sessions for internal as well as external
- Monitoring calls & providing them feedback on timely basis
- Prepares and analyses quality reports for management staff review
- Suggests training needs and developments
- Handling quality related escalations & taking action against the same on timely basis
- Contribute for the initial hiring and selecting process





-Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution

- Coach and guide team to think proactively and encourage them to improve on process and productivity

-Conduct calls calibration. Identifying areas to improve the overall process

-Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution

-Reporting out process trends through weekly/ monthly dashboards

Qualifications & Requirements

-Minimum 3-7 years of Experience Excellent oral and written communication skills. Excellent Analytical Skills.

-Good Knowledge of MS Excel (Formulas, Pivots & Charts)

-Good knowledge of the web applications and their functioning (Internet & Search Engines)

Primary Responsibilities:

- Participates in design of call monitoring formats and quality standards

Additional Responsibilities:

Reporting Team

- Reporting Designation: Manager - Quality & Training (QT1MQT)
- Reporting Department: Quality (QT1)

Educational qualifications preferred

- Category: Bachelor's Degree
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📌 Quality Analyst - Ghatkopar (Mumbai)
🏢 Toothsi
📍 Mumbai