Chennai, Tamil Nadu

Job Summary

Experience in Customer Communications: Proven experience in the customer communications domain, with a track record of leading technological changes in this area.

- Domain Expertise: In-depth understanding of key LBG areas such as Banking, Homes, Insurance, and Investments, and how technology can address communication needs in these sectors.
- Customer-Centric Approach: A strong focus on ensuring we utilise our technology to consistently meets the communication expectations of our customers at Lloyds Banking Group.
- Analytical Problem-Solving: The ability to tackle complex problems with a data driven mindset, strategically seeking solutions that align with the long-term goals of Lloyds Banking Group in the customer communications field.
- Stakeholder Management: Excellent skills in managing stakeholders and seamlessly bridging the gap between Business and Technology teams to achieve optimal outcomes for customers.
- Cross-Functional Collaboration: Ability to work across different functions and assist our Integrators in managing complex technical dependencies both upstream and downstream.
- Technical Expertise: Hands-on experience with Customer Communications technologies such as Document Composition, Post Composition, Archiving Technologies, Content Management Tools, and Orchestration Workflows (ADF).

Supplier Reference

- Minimum 3 years with at least on of Precisely DOC1 / Engage One Stack, FIS CSF Stack (potentially as suitable alternatives Opentext, Quadient).

It Would Be Great If You Also Had:

- Media Format Knowledge: Understanding of Page-Based Media formats like AFP/PDF.
- Web and Digital Frameworks:



Experience with Web Technologies and Digital Frameworks.

Key Responsibilities

- Lead and manage project teams in the successful execution of projects using agile methodologies.
- Act as a scrum master, facilitate agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives.
- Collaborate with stakeholders to define project scope, goals, and deliverables.
- Monitor project progress, identify and mitigate risks, and ensure timely delivery of project milestones.
- Implement change management processes to address any scope changes or project deviations.
- Foster a culture of continuous improvement and agile best practices within the project team.
- Report project status, issues, and risks to stakeholders and senior management.

Skill Requirements

- Proficient in agile methodologies and experienced in acting as a scrum master.
- Solid understanding of project management and change management principles.
- Strong leadership skills to motivate and guide project teams towards successful project delivery.
- Excellent communication and interpersonal skills to collaborate with stakeholders and team members effectively.
- Ability to adapt to changing project requirements and priorities in a rapid paced environment.
- Problem-solving skills to address project challenges and ensure project objectives are met.

Other Requirements

1.Agile or Scrum Master certification is preferred.

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📌 Project Manager - Scrum Master (Chennai)
🏢 HCLTech
📍 Chennai