Key Responsibility Areas (KRA) for Project Manager – BeFiSc.com (KYC/KYB API Business) 1. API Understanding and Operational Oversight

Objective: Ensure seamless understanding and monitoring of all APIs integrated and offered by BeFiSc.

1.1.

Comprehensive API Knowledge

- Understand complete API lifecycle including:
- Request-Response flows - Authentication protocols used (API keys, tokens, etc.) - Typical transaction volume and daily usage trends - Retry logic and rate limits - Error and exception handling mechanisms

1.2.

API Source Mapping & Status Codes:

- Maintain detailed documentation of:
- API sources (internal vs third-party) - Status code references and explanations - Output field definitions with response structure clarity

1.3.

API Uptime/Downtime Management

- Track:
- Real-time API health - Scheduled downtimes and outages - Root cause analysis (RCA) of unplanned outages - Escalation logs and resolutions
- Vendor API & Contractual Alignment

Objective: Ensure complete transparency and control over vendor integrations and contracts.

2.1.

Vendor API Documentation

- For each vendor, maintain:
- API input/output documentation - Status code mappings - Field-by-field data comparison with BeFiSc output standards

2.2. Multi-Vendor API Comparison:

- For APIs sourced from multiple vendors:
- Input/output field mapping - Pricing per transaction or package - Performance benchmarks (response time, downtime) - Error response quality

2.3.

Contractual Compliance

- Validate that:
- All active vendor services are covered under valid contracts - Clauses around SLA, penalties, and support are adhered to - Regular renewals and amendments are tracked

3.

Support

Request & Incident Management

Objective: Proactively manage and resolve client technical concerns and improve API experience.

3.1.

Incident Monitoring

- Identify APIs with:




- Maximum recurring downtime - High-volume technical tickets - Common patterns of failure (timeouts, invalid responses, etc.)

3.2.

Client Usage Customization

- Maintain matrix of:
- Client-specific API configuration (timeout, retries, security protocols) - Unique error logs and recovery actions

3.3.

Prioritised Support Handling

- For all incoming client tickets:
- Assign severity levels - Define resolution SLA - Ensure feedback loop with client post-resolution
- Daily API Monitoring & Quality Checks

Objective: Deliver consistent, reliable API performance by leveraging proactive monitoring.

4.1.

Health Monitoring Protocol

- Set up dashboards to track:
- API latency and throughput - Uptime reports per API - Alert mechanism for anomalies (latency spike, high failure rate)

4.2.

Validation & Testing:

- Ensure daily:
- Sample transaction validation - Output field accuracy - Broken field or missing parameter identification

5.

Sales

Requirement & API Customisation Management

Objective: Bridge sales team expectations with technical feasibility in a structured manner.

5.1.

Request Classification

- Categorise incoming requirements as:
- R&D; Exploration - Customisation/Enhancement of existing API - Integration of recent third-party API

5.2.

Priority Assessment

- Evaluate each request on:
- Expected revenue impact - Strategic market value - Reusability for future clients

5.3.

Development Pipeline Coordination

- Maintain:
- Product backlog with timelines - Inter-department coordination for feasibility analysis - Feedback loop with sales for progress update Reporting & Review Mechanism:
- Weekly report to leadership covering:
- API performance summary - Client support metrics - Vendor issue tracker - Pending and resolved sales API requests - Monthly strategic review to align on improvements and roadmap.

📌 Project Manager (Delhi)
🏢 BeFiSc
📍 Delhi