About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.

Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.

Website: www.aramya.in

Our Team: https://shorturl.at/l6uYJ

About the Role

We are looking for a Program Associate (Subject Matter Expert) who will own end-to-end courier performance and recoveries across Aramya's fulfilment network. This role will focus on driving courier partners to meet SLA/TAT and serviceability targets, and recovering every rupee of value lost when they don't — lost shipments, damages, and claims. You will work cross-functionally to fix service failures at the root, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.

Key Responsibilities

- Courier Performance Management
- Track and manage courier/zone-level SLA, TAT, RTO, and serviceability performance.
- Root-cause service failures and drive fixes with courier partners and internal teams.




- Own the escalation ladder (L1–L3) for courier-caused delays, damages, and breaches.

- Recoveries

- Own end-to-end recovery of value lost to lost, damaged, or fake-delivered shipments.
- Drive the claims lifecycle with couriers — filing, follow-up, and CN/insurance recovery.

- Process & SOPs

- Build and refine SOPs for courier escalations, claims, and recovery tracking.
- Automate claim detection and status tracking with tech/analytics support.

- Cross-Functional Collaboration

- Partner with fulfilment, warehousing, billing/CN, and analytics teams on data and targets.
- Work closely with the Customer Success team to resolve courier-related customer queries on time.
- Represent Aramya in courier performance reviews with data-backed accountability.

Key Skills & Qualifications

- 3+ years of experience in operations, supply chain, or program management (D2C / retail / fashion / e-commerce preferred).
- Bachelor’s/Master’s degree in Engineering, Business, or a related field from, with strong academic credentials.
- Excellent skills in Excel/Google Sheets; working knowledge of SQL.
- High ownership mindset, ability to work with ambiguity, and solid cross-team collaboration.

📌 Program Associate - Fulfilment (Gurugram)
🏢 Aramya
📍 Gurugram