ROLE: AppBank SDLC Production Support Specialist (L2)

RESPONSIBILITIES:

- Systems &
- Application support and escalations for Software Delivery Lifecycle Operations &
- Wavefront Products.

- Work actively with technology teams to analyze and resolve issues related to Code Compile, Builds and Artifact, Pipelines, software distribution.

- Assist in config management to support CICD workflows.

- Identify defects, discrepancies, and trends by ways of troubleshooting.

- Infrastructure support of products and systems to enable automation and help improve and achieving efficiency.

- Understand the regional dependencies and drive the regional technical requirements.

- Provide application lifecycle support for critical GS Internet facing applications with continuous focus on improvement and performance measurement.

- Meet regulatory obligations.

- Internal &

- External Audits, privilege management (re)certification.

- Incident management and reporting of production outages, root cause analysis & follow-ups.

- Build and maintain relationships with various GS technology and business organizations.

- Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools.

- Local change management and incident management representation for critical infrastructure products

- Interface directly to the local client base,



executing their requirements within a global framework.

SKILL/EXPERIENCE

- 3 to 5 years of work experience on LINUX system platforms.

- Good Linux Scripting/Development skills - Perl, Bash, JAVA, Python (any).

- Positive knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.

- Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.

- Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.

- Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini.

- Strong analytical and troubleshooting capabilities.

- ITIL and ITSM experience a plus.

- Excellent soft skills &
- Communication (Verbal and Written) .

- Must be willing to work in rotational shifts.

- Ability to Multi task in high paced environment.

- Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

- Global clients facing Support team experience a plus.

- Able to work within a Global team, prior experience a plus .

- Having worked in environment supporting 10000+ servers a plus.

- Prior experience with Financial Institution a plus.

- Multiple Application Support Experience a plus.

📌 Production Support Specialist (Bengaluru)
🏢 NTT DATA
📍 Bengaluru