Dear Candidate,

We have Job opening for Product Support Analyst, please find the detailed description below

Company Details :Royal Cyber is a trusted global IT consulting & digital transformation partner, empowering enterprises for over two decades to evolve with agility, security, and innovation. Founded in 2002, Royal Cyber has built a strong legacy of helping organizations modernize legacy systems, embrace cloud-native technologies, and adopt AI-driven solutions. With 20+ years of delivering business-critical digital projects, we serve clients across USA, Canada, UK, UAE, KSA, India, Australia, and more with innovation hubs and delivery centers strategically located to support 24/7 operations.

Global Presence: Headquartered in Naperville, IL (USA) Operations in 15+ countries 1,000+ certified consultants 1,000+ successful global deployments Fortune 500 client base across retail, banking, insurance, manufacturing, healthcare, and public sector What We Specialize In: Cloud Transformation &

- DevOps (Azure, GCP, AWS) Generative &
- Agentic AI (Enterprise-grade use cases powered by LLMs) Digital Commerce &
- CX Platforms (Salesforce, SAP Commerce, Adobe, Magento, Creatio, HubSpot, Commerce tools) Enterprise Integration &
- API Management (MuleSoft, Boomi, IBM) Hyper automation &
- Low Code Enablement (UiPath, Appian, Power Platform) Data Governance, Privacy &
- Security (Microsoft Purview, Zero Trust) Legacy Modernization &
- Mainframe Refactoring (COBOL to Java, Monolith to Microservices)Royal Cyber is on a journey to become the worlds most agile modernization partner blending innovation, strategy, and delivery excellence to accelerate enterprise evolution

Wok Location : Hyderabad (Hybrid)

Job Responsibilities

Platforms and Tools (Kanban Team):





- Support our customers on the requests raised by them on our ticketing platform - Service Now
- Troubleshoot and service customer requests focusing on maximum customer satisfaction
- Liaison with end customer to Support and advance tools adoption.
- Share knowledge with peers and foster a cohesive self-organized team setting
- Provide feedback to help the Business and Development teams to create high-value products
- Escalates and tracks issues with appropriate levels within the team
- Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective
- Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools

Qualifications:
- Bachelors degree in Business, Technology, Engineering or related area
- Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
- Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
- Highly organized, independent and multitasker
- Good data analysis skills using Excel and any other BI tools
- Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
- Knowledge or exposure to Workflow Management tools like ServiceNow, Solutions Business Manager, VersionOne, etc.
- Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations

PS: Need someone who can join ASAP If interested,

please send your updated profile along with following details -

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Current Company

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Your immediate reply is highly appreciable

📌 Product Support Analyst (Hyderabad)
🏢 Royal Cyber
📍 Hyderabad