V

Job Title: Soft Skills Trainer

Location: Gurgaon

Department: Learning & Development / Training

Key Responsibilities -

- Conduct soft skills training programs on communication, customer service, presentation skills, email etiquette, teamwork, leadership, time management, and problem-solving.
- Identify training needs through discussions with stakeholders, audits, and performance analysis.
- Design and update training modules, assessments, and learning materials.
- Deliver classroom, virtual, and workshop-based training sessions.
- Evaluate trainee performance through assessments, feedback, and observations.
- Conduct refresher training programs to improve employee performance and productivity.
- Coach and mentor employees on behavioral skills and qualified conduct.

Desired Skills:

- Excellent communication and presentation skills.




- Strong facilitation and coaching abilities.
- Knowledge of adult learning principles and training methodologies.
- Ability to analyze training effectiveness and recommend improvements.
- Strong interpersonal, mentoring, and stakeholder management skills.
- Proficiency in MS Office and training tools.
- Fluency in English and Hindi.

Eligibility:

- Graduate in any discipline.
- 2-7 years of experience as a Soft Skills Trainer, preferably in BPO, Insurance, or Sales environments.
- Experience in conducting behavorial and communication training programs.

Interested candidates can connect via call/ whatsapp - (phone hidden) Or Email- [email protected]

📌 Process Trainer (Gurugram)
🏢 Policybazaar.com
📍 Gurugram