Process Specialist | 2–3 Years

Key Responsibilities

- Handle sales support requests related to

Quotes, Orders, Amendments, Pricing & Vendor Quotes

.

- Provide SME support for complex issues and perform root cause analysis/troubleshooting

.

- Support

Order-to-Cash (O2C), Quote-to-Order and L2S processes

.

- Prepare training materials, work instructions and knowledge-base content

.

- Identify and drive process improvement opportunities

.

- Coordinate with internal customers and stakeholders for query resolution.

Mandatory Skills

- 2–3 years of

BPO experience

.

- Hands-on

O2C / Quote-to-Order experience.

- Valuable knowledge of

L2S – Agreements, Amendments, Pricing, Licensee, Pricing Sheets & Reports

.

- Proficient in

MS Excel

.

- Strong analytical, problem-solving and troubleshooting skills

.

- Good written and verbal communication.

- Bachelor’s degree.

Good to Have

- Customer-facing experience.

- Training/SME experience.

- Knowledge-base or SOP creation experience.

📌 Process Specialist | Order Management | 2-3 Years (Bengaluru)
🏢 Innova ESI
📍 Bengaluru