Digital Workplace Presales Solution Architect –

1) Role Overview The Digital Workplace Presales Solution Architect is responsible for designing, positioning, and winning Digital Workplace / End User Services (EUC + EUS) deals by translating client business needs into scalable, cost-effective, and differentiating solutions.

2) Key Responsibilities

A. Opportunity & Requirement Management

- Analyze RFI/RFP/RFQ requirements, client environment, and volumetrics (users, devices, SLAs, locations)
- Identify opportunity fit, risks, and transformation levers

B. Solution Architecture (Core Responsibility)

- Design end-to-end Digital Workplace solutions, including:
- End User Computing (devices, OS, VDI, endpoint management)
- Service Desk / Workplace Support
- Collaboration platforms (M365, Google Workspace)
- Workplace security & identity
- Translate requirements into scalable architectures aligned to business outcomes
- Ensure: Deliverability, Cost optimization, Innovation (automation, GenAI, DEX, etc.)

C. Proposal Development & Deal Shaping

- Develop client-facing proposals including: Solution overview, Architecture diagrams, service descriptions, Value proposition & outcomes
- Own solution strategy, pricing inputs
- Define: Assumptions, Risks & mitigations, Transition approach

D. Client Engagement & Solution Defense

- Conduct: Solution presentations, Q&A; / clarifications
- Explain technical solution in business terms
- Participate in solution defense and contract discussions
- Coordinate to ensure PoCs, demos, and transformations where required

E. Sales & Stakeholder Collaboration

- Work closely with:



Sales / Account teams, Delivery & SMEs, Finance / Pricing teams
- Provide technical leadership in deal pursuit

F. Risk, Governance & Deal Closure

- Perform risk assessment and mitigation planning
- Lead internal solution reviews & approvals before submission
- Ensure: Compliance, Competitive differentiation, Win strategy alignment

3) Scope of Digital Workplace (Expected Coverage)

The role covers

End User Computing (EUC)

- Devices (laptops, mobiles, OS platforms), Endpoint management (Intune, MECM, etc.), Virtual desktops (VDI)

End User Services (EUS)

- Service desk & helpdesk, Field support, Device lifecycle / onboarding

Collaboration & Productivity

- Microsoft 365 / Teams / Google Workspace, Knowledge management & digital experience

4) Skills & Competencies

Technical

- Digital Workplace / EUC / EUS architecture expertise
- Knowledge of:
- Endpoint management
- Collaboration platforms
- Identity & security
- Cloud awareness (Azure, M365 ecosystem)

Presales & Commercial

- RFP/RFI response management
- Cost modeling & pricing strategy
- Proposal writing and storytelling
- Competitive analysis

Consulting & Client Engagement

- Strong communication & presentation skills
- Translate technical solutions into business outcomes

Analytical & Strategic

- Risk analysis
- Solution optimization (cost vs performance)
- Win themes

5) Experience Requirements

- 10–14 years in IT / Digital Workplace / Infrastructure
- 3-5+ years in Digital Workplace presales solution architect role
- Solid experience in both
- Workplace Managed services
- Workplace transformation services

📌 Presales Solution Architect-Digital Workplace: Bangalore/Noida (Bengaluru)
🏢 Birlasoft
📍 Bengaluru