About Us Welcome to Swiss Beauty, the fastest-growing beauty and cosmetics brand in India. Established in 2013, Swiss Beauty aims to be the ultimate companion and BFF of every makeup lover, transforming beauty routines into extraordinary experiences. With a focus on Indian beauty needs, we merge global cosmetic standards with our expertise to create highly innovative, long-lasting, and comfortable products.

Our mission is to elevate beauty to Swiss standards and offer game-changing products that set new benchmarks in the industry. We believe that makeup knows no boundaries and is for everyone. Join us on this remarkable journey as we redefine beauty norms and celebrate individuality.

Job Summary We are looking for a proactive POS & CRM Executive to manage, support, and maintain the Wondersoft POS application and OptCulture CRM platform across retail stores. The role involves day-to-day operational support, troubleshooting POS issues, managing customer loyalty programs, coordinating with store teams, and ensuring seamless integration between POS, ERP, and CRM systems.

Key Responsibilities Wondersoft POS Provide Level-1 and Level-2 support for Wondersoft POS.

Configure POS terminals, users, billing counters, and permissions.

Resolve billing, inventory, pricing, barcode, payment, and synchronization issues.

Monitor POS data synchronization with ERP and Head Office.

Coordinate with vendors for issue resolution, patches, and software upgrades.

Test and validate new POS features before deployment.

Train store staff on POS operations and best practices.

Support new store openings, POS installation, and system configuration. CRM Manage customer loyalty and membership programs.

Configure promotional campaigns, coupons, gift vouchers, and reward points.

Monitor customer enrollment and loyalty transactions.

Execute SMS, WhatsApp, Email, and promotional campaigns.





Generate CRM reports for customer acquisition, repeat purchases, campaign performance, and loyalty redemption.

Ensure accurate synchronization of customer and transaction data between POS, ERP, and CRM. Reporting & Operations Monitor daily POS transactions and system health.

Prepare daily, weekly, and monthly operational reports.

Coordinate with Retail, Finance, Marketing, and Store Operations teams.

Maintain SOPs, process documentation, and user manuals.

Ensure data accuracy, security, and compliance with company policies.

Required Skills Hands-on experience with Wondersoft POS.

Working knowledge of CRM/Loyalty platform.

Understanding of retail business processes and store operations.

Basic SQL knowledge for reporting and troubleshooting.

Knowledge of POS and ERP integration.

Solid analytical and problem-solving skills.

Good communication and end-user support skills.

Ability to manage multiple stores and prioritize support requests.

Preferred Skills Experience with Microsoft Dynamics 365 Business Central or any Retail ERP.

Knowledge of POS hardware (Barcode Scanner, Receipt Printer, Cash Drawer, Customer Display).

Understanding of payment gateways, UPI, and card payment integrations.

Basic networking and Windows troubleshooting.

Proficiency in Microsoft Excel and reporting tools.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, BCA, B.Tech, or equivalent.

Relevant certifications in Retail POS, CRM, or Microsoft technologies are an added advantage.

Key Performance

Indicators (KPIs) Maintain POS system uptime above 99.5%.

Resolve support tickets within defined SLAs.

Ensure accurate POS and CRM data synchronization.

Execute CRM campaigns with high accuracy and minimal errors.

Improve customer loyalty enrollment and engagement.

Deliver timely support for new store openings and retail operations.

Achieve high user satisfaction from store teams.

Skills: data,store,crm,pos,retail

📌 POS Executive (Gurugram)
🏢 Swiss Beauty
📍 Gurugram