Role- Platform Tools Engineer- Jira Admin

Desired experience Range- 6-12 Years

Location - Mumbai

Skill Required -

- Proven experience administering Atlassian suites (Jira, Confluence, Jira Product Discovery, Service Management) in a large enterprise environment.
- Robust experience configuring, customizing, automating, and integrating SDLC tools.
- Experience driving AI adoption, automation, and productivity improvements in engineering workflows.
- Strong understanding of DevOps principles and Agile practices.
- Data-driven mindset with focus on measurable outcomes (KPIs, dashboards).
- Experience in Jira setup (company-managed and team-managed projects), including configuration and integrations.
- Strong stakeholder management and cross-functional collaboration skills.
- Ability to quickly adapt to new tools and technologies.
- Ability to operate in a fast-paced environment and manage multiple priorities.
- Mindset focused on continuous improvement and innovation.
- Hands-on expertise with Atlassian suite (Jira, Confluence, Jira Product Discovery, Service Management) including setup, administration, and governance.

Key Responsibilities - SDLC Platform Ownership & Standardization

- Own and evolve SDLC tooling as a platform across the organization.
- Define standardized workflows, templates, and best practices across engineering teams.
- Manage tooling roadmap based on business and engineering priorities.
- Treat SDLC tooling as a product, managing backlog, roadmap, and continuous value delivery.

AI-Driven Efficiency & Automation

- Drive adoption of AI capabilities across SDLC tools




- Identify and implement automation opportunities to reduce manual effort.
- Establish governance and guardrails for AI usage (compliance, data privacy).

Transformation Enablement

- Enable DevOps and SDLC transformation by aligning tools, processes, and ways of working across teams.
- Collaborate with transformation, engineering, and project management teams to understand requirements and deliver scalable solutions.

Integration & End-to-End Visibility

- Integrate SDLC tools with CI/CD pipelines, cloud environments, and service management tools.
- Enable visibility across full delivery lifecycle (idea build deploy operate).

Governance, Security & Compliance

- Define access control, governance models, and audit mechanisms for tools.
- Ensure compliance with organizational security and data policies.

Stakeholder Collaboration

- Collaborate with transformation, engineering, project management, Cloud Platform, and Cybersecurity teams.
- Act as a strategic advisor on tooling strategy and optimization.

Adoption & Enablement

- Provide training, documentation, and onboarding for users.
- Drive adoption of tools and standardized practices across teams.

Continuous Improvement

- Continuously improve tools and processes based on feedback and metrics.
- Stay updated with latest features and industry best practices.

Key Outcomes / KPIs

- Reduction in cycle time and improved delivery efficiency.
- Increased adoption of standardized workflows.
- Higher automation coverage across SDLC processes.
- Measurable productivity gains through AI adoption.
- Improved visibility and traceability across the SDLC lifecycle

📌 Platform Tools Engineer- Jira Admin (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai