Role : Payment Specialist

Location : Pan India

Experience : 5 - 7 years

Roles and Responsibilities

Support Payment Partner Queries: Efficiently address and resolve queries from payment partners to ensure smooth collaboration. coordinate with partners for prompt resolution of payment-related issues

● Partner Portal Access Management: Perform user management tasks, including adding, deleting, or updating user permissions, with accuracy and promptness.

● Cross-Functional Collaboration: Collaborate with internal teams—customer service, compliance, product,

technology, payment operations, and legal—to facilitate partner-related initiatives.

● Operational Implementation: Manage the operational rollout of new payment capabilities in coordination with relevant stakeholders.

● AI Efficiencies: To bring automation and AI efficiencies to reduce work burden

● Third-Party Reviews: Facilitate review processes with payment partners, ensuring timely completion and compliance.

● Partner Invoice Management: Initiate purchase orders and oversee partner invoice-related issues to support seamless financial operations.

● Team Knowledge Management: Collect, organize, and maintain documentation related to partners in a repository.

● Tracking: Maintain comprehensive trackers to record partner contacts, queries, key partnership milestones,

and meeting agendas for streamlined collaboration and oversight.

● Audit Support: including internal requirements such as quarterly User Access audit certifications. SOX,

SOC audits.

● Partner Documentation Management: Maintain essential partner documentation, including RCA reports,

PCI DSS certification, and QBR presentations, ensuring accuracy and accessibility.

Relationship Management

● Add requests to the queue/tracker,



update entries in the tracker when updates are available; keep track of progress by proactively reaching out to responsible stakeholders

● Support on all internal processes for Partner Onboarding/ Offboarding:

● Partner milestone tracking - Keep track of upcoming partner events or deadlines that require action or attention from Airbnb stakeholders (e.g., upcoming changes to partner product, contractual requirements,

upcoming system changes or maintenance).

● Coordinate with partners to schedule the QBR and ensure all materials are reviewed in advance.

Key Competencies

● Clear Understanding of Payments Flow with 5 -7 years of experience in Payments.

● Proven track record of working on multiple projects in a fast-paced and complex environment including liaising with external global partners.

● Highly analytical, organized, and a team-oriented team player, skilled in stakeholder engagement &

management.

● Result Oriented: Demonstrates a strong delivery mindset with commitment to results, customer focus, and upholding the highest quality standards in all deliverables.

● Excellent communication skills and proven ability to build influential relationships with colleagues, partners,

and customers; excels working both independently and within teams to achieve strategic objectives.

● Proficient in Google Sheets, Google Slides, Microsoft Excel, and PowerPoint for data analysis and presentation.

● Capable of basic data analysis from existing sources and conducting analyses, including creating charts and summaries using Excel or PowerPoint.

● Experienced in supporting and implementing business process enhancements, with proven proficiency in managing reference materials and documentation (e.g., one-pagers, process guides) to facilitate adoption of new processes.

📌 Payment Specialist (Noida)
🏢 Teamware Solutions
📍 Noida